Leasehold and Right to Buy Support Officer in Christchurch

Starting salary for this role is £29,542 (pro rata for part-time colleagues). This role sits within a well-defined pay band, offering clear progression as you grow your career at BCP. Without exception, all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation.

Role Purpose

The Leasehold and Right to Buy Support Officer delivers an efficient, customer-focused administrative and support service within the Income & Leasehold Service. Working as part of a dedicated team, you will support the management of approximately 1,200 leasehold properties within BCP Homes’ portfolio of around 10,000 homes, helping to deliver leasehold, service charge and Right to Buy services. You will act as a key point of contact for leaseholders, tenants, colleagues and external stakeholders, providing advice, responding to enquiries and ensuring customers receive accurate and timely information. You will process Right to Buy applications from receipt through to completion, carrying out eligibility checks, preparing documentation and ensuring statutory timescales are met.

Main Responsibilities

• Provide a professional first point of contact for leaseholders, tenants and other stakeholders, responding to enquiries and providing advice on leasehold services, service charges and the Right to Buy process.
• Process Right to Buy applications from receipt to completion, including eligibility checks, documentation and compliance with statutory timescales.
• Maintain accurate leasehold, service charge and Right to Buy records across multiple systems.
• Support the administration, calculation and billing of service charges and estate charges, ensuring charges are applied accurately and in accordance with procedures.
• Assist with statutory consultation processes, including Section 20 consultations, and maintain associated records and communications.
• Prepare and issue leaseholder information, welcome packs and responses to customers, solicitors, managing agents and other organisations.
• Monitor communal utility usage, maintain records and assist with charge reconciliations.
• Undertake general administrative duties including document management, filing, scanning, data entry and report preparation.
• Work collaboratively with colleagues across the Income & Leasehold Service and wider Housing teams to deliver an efficient, customer-focused service.

Ideal Candidate

You will have GCSEs (or equivalent qualifications) or relevant administrative experience, together with experience of delivering effective administrative and customer support services. Knowledge of housing, leasehold, service charge or Right to Buy processes would be beneficial, although the ability to quickly develop specialist knowledge is equally important. You will be confident using a range of ICT systems and Microsoft Office applications, with strong attention to detail and the ability to maintain accurate records. Excellent communication and interpersonal skills are essential, along with the ability to build positive relationships with customers and colleagues. You will be organised, able to prioritise competing demands and work to deadlines, while remaining professional and customer focused. This is an excellent opportunity to join a supportive team and play an important role in delivering high-quality home ownership and leasehold services.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

At BCP Council, inclusion is more than a promise – it’s how we work. We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career-defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.

Our Benefits

A Place to Thrive – Join BCP Council. At BCP Council, we’re not just building a workforce—we’re transforming how we recognise and reward our people.

Basic DBS: BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.