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- Tasks: Support BCP residents in sustaining their tenancies and empowering vulnerable adults.
- Company: Join BCP Council, a forward-thinking organisation serving a diverse community.
- Benefits: Competitive salary, enhanced benefits, and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in social housing support and strong communication skills required.
- Other info: Dynamic team environment with a commitment to community welfare.
The predicted salary is between 31537 - 36363 £ per year.
The pay range for this role will be £31,537– £36,363 (pro rata for part time colleagues). We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.
Ideal Candidate
- Experience of providing support to social housing tenants
- Experience of partnership working with strong communication skills - able to do so with people from diverse backgrounds and at all levels
- Ability to empathise with tenants
- Good negotiation and motivational skills
- Ability to use initiative, prioritise work and time-manage as well as work to tight deadlines without close supervision
- Good IT Skills including MS Office (Word, Excel, PowerPoint, Outlook)
- Knowledge of statutory and voluntary sector support services for vulnerable individuals
- Basic knowledge of public and private sector housing
- Basic knowledge of welfare and benefit rights
- Flexible and cooperative working style
- Commitment to excellent and responsive customer service and service delivery
- Access to a vehicle for work purposes
- Able to visit clients in the locality in their own homes which may involve climbing stairs
The Main Responsibilities Will Be
- To provide a tailored and flexible customer-focused support service through a wide range of activities:
- Signposting to other specialist services and joint working with internal and external services
- Improving health & wellbeing
- Living safely & securely
- Advocating
- Assistance to understand the tenancy agreement
- Assistance in maintaining independence and control over their lives
- Money management
- Positively engaging with and supporting victims and perpetrators of antisocial behaviour and tenancy breaches e.g. property condition
- Accessing opportunities locally, around learning, employment, leisure and cultural needs
- Early intervention to prevent crisis and deterioration, improve health and general wellbeing including nutrition
- Making a safe informed and independent choice on purchasing services, equipment and adaptations to meet their needs
To apply please see the attached Role Profile and put full details on your application form of how you meet the criteria and give full examples. For an informal discussion please contact Colette Riggs.
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.
Our Benefits
At BCP Council, we’re not just building a workforce—we’re transforming how we recognise and reward our people. Check out our attractive enhanced benefits and find out more about the new Pay and Reward package.
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.
Tenancy Sustainment Officer in Bournemouth employer: BCP Council
Contact Detail:
BCP Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Tenancy Sustainment Officers and practice your responses. We want you to shine when discussing your experience with social housing tenants and your negotiation skills.
✨Tip Number 3
Show off your IT skills! Be ready to demonstrate your proficiency in MS Office during interviews. Maybe even bring along a quick presentation to highlight your past successes in supporting vulnerable individuals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the amazing benefits we offer at BCP Council.
We think you need these skills to ace Tenancy Sustainment Officer in Bournemouth
Some tips for your application 🫡
Show Us Your Experience: When filling out your application, make sure to highlight your experience in supporting social housing tenants. Use specific examples that demonstrate your skills in partnership working and communication with diverse groups.
Tailor Your Application: Don’t just send a generic application! Tailor your responses to match the job description. Show us how your skills in negotiation, empathy, and customer service align with what we’re looking for in a Tenancy Sustainment Officer.
Be Specific with Examples: We want to see real-life examples of how you’ve made a difference in previous roles. Whether it’s helping someone manage their tenancy or advocating for vulnerable individuals, share those stories to make your application stand out.
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about the role and our benefits there too!
How to prepare for a job interview at BCP Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Sustainment Officer inside out. Familiarise yourself with the responsibilities listed in the job description, especially around supporting vulnerable adults and understanding tenancy agreements. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Empathy
Empathy is key in this role, so be prepared to share examples from your past experiences where you've successfully supported individuals from diverse backgrounds. Think about specific situations where you made a positive impact on someone's life, as this will demonstrate your ability to connect with tenants.
✨Highlight Your Communication Skills
Strong communication skills are essential for this position. During the interview, be ready to discuss how you've effectively communicated with various stakeholders in previous roles. Use examples that showcase your negotiation and motivational skills, especially in challenging situations.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, support services available, or the council's approach to tenant engagement. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
