At a Glance
- Tasks: Support operations at Bournemouth Tourist Information Centre and Smugglers Cove Adventure Golf.
- Company: Join BCP, a forward-thinking workplace that values your growth.
- Benefits: Earn £13.26 per hour with an attractive benefits package.
- Other info: Ideal for those who thrive in fast-paced, public-facing environments.
- Why this job: Create memorable experiences for visitors on Bournemouth's stunning seafront.
- Qualifications: Customer service experience and a positive, proactive attitude.
The predicted salary is between 13 - 13 £ per hour.
Starting salary for this role is £13.26 per hour. This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.
Role Purpose
To deliver seamless operational support and engaging promotion for Smugglers Cove Adventure Golf and the Bournemouth Tourist Information Centre. This includes enhancing visitor experience, maintaining high retail standards within both gift shops, and contributing to the successful running of two vibrant, high‑footfall seafront attractions. Both sites are located on Bournemouth Seafront, right next to each other.
Main Responsibilities
- Support the day‑to‑day operations of the Bournemouth Tourist Information Centre and Smugglers Cove Adventure Golf, ensuring both sites run efficiently and provide an excellent visitor experience.
- Operate and maintain gift shops to maximise retail income. This includes replenishing stock, creating attractive merchandise displays, processing sales and tickets, and completing cashing‑up procedures in line with established processes.
- Provide administrative and on‑site support for commercial tourism services such as beach hut bookings, golf group bookings and room hire, following clearly defined procedures to help deliver smooth, customer‑focused Council operations.
- Use equipment safely and correctly, maintaining a clean, tidy, safe and presentable environment for all visitors in accordance with operational guidelines.
- Deliver exceptional customer service, responding to general enquiries, providing tourist information, offering directions, and ensuring all visitors receive a friendly, helpful, and informed experience.
- Assist with social media content and marketing activity, following brand guidelines and supporting promotional campaigns that increase awareness and engagement across Smugglers Cove Adventure Golf.
The Ideal Candidate
We are looking for enthusiastic, reliable, and customer‑focused individuals to join our seasonal team at the Bournemouth Tourist Information Centre and Smugglers Cove Adventure Golf. Working on Bournemouth’s award‑winning seafront, you will help deliver exceptional experiences for thousands of residents and visitors during our busiest months. You will ideally have experience in customer service, retail, hospitality, tourism or another fast‑paced, public‑facing environment. You are confident engaging with people, able to stay calm under pressure, and enjoy working as part of a friendly team. You will bring strong communication skills, a positive attitude, and a genuine willingness to help every visitor feel welcome and informed. The ideal candidate is organised, accurate when processing payments or issuing tickets, and comfortable following set procedures. You take pride in maintaining clean, inviting spaces and are happy to get hands‑on with tasks such as stocking shelves, supporting displays, or helping keep the site presentable. You’re also adaptable—ready to support both indoor and outdoor operations across two neighbouring sites. A genuine interest in Bournemouth, Christchurch and Poole is important, along with a desire to learn about the local area quickly so you can confidently assist with enquiries. You’ll be proactive, approachable, and resilient, even on busy days or in changing weather conditions. As a seasonal team member, you’ll be someone who can commit to peak periods—weekends, school holidays, and bank holidays—and who takes pride in representing the seafront. If you are motivated, enthusiastic, and excited by the idea of helping create memorable experiences for visitors from all over the world, we would love to hear from you.
Eligibility
We are not able to offer sponsorship for this role. We can only consider applicants with existing right to work in the UK.
Benefits
BCP Council offers an attractive enhanced benefits package and a new Pay and Reward package.
Seasonal Resort Information Assistant and Smugglers Cove Adventure Golf Assistant (casual contract) in Bournemouth employer: BCP Council
At BCP, we pride ourselves on being a forward-thinking employer that values your growth and development. With a clear pay band structure and opportunities for progression, you will be supported in your career while working in a vibrant environment on Bournemouth's award-winning seafront. Join our enthusiastic team and enjoy the benefits of a friendly workplace that prioritises exceptional customer service and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Resort Information Assistant and Smugglers Cove Adventure Golf Assistant (casual contract) in Bournemouth
✨Tip Number 1
Get to know the local area! Familiarise yourself with Bournemouth, Christchurch, and Poole so you can confidently answer visitor queries. A little local knowledge goes a long way in making a great impression.
✨Tip Number 2
Show off your personality during interviews! Be enthusiastic and let your passion for customer service shine through. Remember, they want someone who can engage with visitors and create memorable experiences.
✨Tip Number 3
Don’t forget to highlight any relevant experience! Whether it’s retail, hospitality, or tourism, make sure to share how your background makes you a perfect fit for the role. We love seeing how you can bring value to the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks of working with us at BCP.
We think you need these skills to ace Seasonal Resort Information Assistant and Smugglers Cove Adventure Golf Assistant (casual contract) in Bournemouth
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service and the local area shine through. We want to see that you're excited about the role and ready to help create memorable experiences for our visitors!
Tailor Your Application:Make sure to customise your application to highlight relevant experience in customer service, retail, or tourism. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us get a good sense of who you are and what you can bring to the team.
Apply Through Our Website:Don’t forget to submit your application through our careers site! It’s the best way to ensure it gets to us directly, and you’ll find all the info you need about the role there too. We can’t wait to hear from you!
How to prepare for a job interview at BCP Council
✨Know Your Stuff About Bournemouth
Make sure you brush up on your knowledge of Bournemouth, Christchurch, and Poole. Familiarise yourself with local attractions, events, and the best spots to recommend to visitors. This will show your genuine interest in the area and help you stand out as someone who can confidently assist with enquiries.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to help someone or resolved a tricky situation. This role is all about creating memorable experiences, so demonstrating your ability to engage positively with people is key.
✨Be Ready for Teamwork
This position requires working closely with others, so be prepared to discuss how you thrive in a team environment. Share examples of how you've collaborated with colleagues in previous roles, especially in fast-paced settings. Highlight your adaptability and willingness to pitch in wherever needed.
✨Dress the Part and Be Approachable
First impressions matter! Dress smartly and ensure you come across as friendly and approachable. A positive attitude goes a long way, especially in a customer-facing role. Smile, maintain eye contact, and be enthusiastic about the opportunity to work at such vibrant attractions.
