At a Glance
- Tasks: Supervise daily operations and provide excellent customer service at our vibrant seafront cafés.
- Company: Join BCP, a forward-thinking workplace committed to your growth and success.
- Benefits: Starting salary of £34,434, clear career progression, and a supportive work environment.
- Other info: Flexible hours with opportunities for event support and career development.
- Why this job: Be part of a dynamic team making a difference in a beautiful coastal setting.
- Qualifications: Experience in hospitality supervision and a passion for customer service.
The predicted salary is between 34434 - 34434 £ per year.
Starting salary for this role is £34,434 (pro rata for part-time colleagues). This role sits within a well-defined pay band, offering clear progression as you grow your career at BCP. Be part of a forward-thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.
Our Seafront Service is responsible for the management and development of our beautiful, world-renowned coastline, and we are looking for enthusiastic, effective, and committed Catering Supervisors to join our Seafront Catering Team. This is an exciting opportunity to play a key role in the day-to-day operation and success of two fantastic seafront cafés, each offering a unique setting and customer experience.
- Providing excellent customer service
- Supervising staff and daily operations
- Supporting food safety, quality, and cleanliness standards
- Helping create a welcoming, professional environment for customers and colleagues
We’re Seeking:
- Passionate about hospitality and customer service
- Confident supervising and motivating a team
- Organised, reliable, and able to work in a fast-paced environment
- Committed to maintaining high standards
Accountabilities:
- Review current catering offer, preparing and implementing proposals to develop and improve the service in a profitable manner.
- Suggest changes and improvements to working practices to maximise service quality, efficiency and continuity.
- Manage staffing levels effectively so that there are appropriate staff numbers and staff can meet the needs and expectations of customers.
- Implement and monitor stock control systems and procedures so that stock is managed appropriately to minimise waste and excess cost.
- Ensure health & safety and food safety documentation, practices and procedures are maintained and updated.
- Plan and agree menus with the Cook to ensure a nutritious and appetising provision of meals for customers.
- Resolve complex and contentious operational and customer issues, to ensure that a good service is delivered to customers.
- Monitor agreed budgets and performance against cost improvement targets.
- Monitor contracts and contractor performance, and build effective working relationships with external providers.
Knowledge / Skills / Experience Required:
- NVQ 4 Hospitality Supervision or equivalent experience.
- Personal Alcohol Licence – desirable but not essential.
- Food Hygiene Certificate Level 2.
- Thorough knowledge of food safety and health and safety requirements.
- Experience of managing catering operations.
- Experience of managing staff.
- Ability to plan and manage workload and activities for self and others.
- Ability to persuade and influence based on knowledge, experience and data.
This role manages a team of catering staff and will monitor budgets and work to cost targets. The role requires working evenings and some unsociable hours as well as working weekends and bank holidays. No holiday is to be taken in July & August.
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with an existing right to work in the UK.
At BCP Council, inclusion is more than a promise – it’s how we work. We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.
Seafront Catering Supervisor in Bournemouth employer: BCP Council
At BCP, we pride ourselves on being a forward-thinking employer that values growth and inclusivity. As a Seafront Catering Supervisor, you'll enjoy a competitive salary with clear progression opportunities, all while working in stunning coastal locations that enhance the customer experience. Our supportive work culture fosters teamwork and excellence, ensuring you can truly make a difference in our vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Seafront Catering Supervisor in Bournemouth
✨Tip Number 1
Get to know the company culture before your interview. Check out BCP's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Catering Supervisor, you'll need to handle various situations with grace. Think of examples from your past experiences where you’ve gone above and beyond for customers and be ready to share them.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn more about the role. Ask about the team dynamics or how they measure success in the seafront cafés.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Seafront Catering Supervisor in Bournemouth
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. Share specific experiences that highlight your love for customer service and how you’ve made a difference in previous roles.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Use similar language to demonstrate that you understand what BCP is looking for in a Seafront Catering Supervisor.
Highlight Your Leadership Skills:As a Catering Supervisor, you'll be managing a team, so don’t forget to showcase your leadership experience. Include examples of how you've motivated and supervised staff in past roles to create a positive work environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about your application status.
How to prepare for a job interview at BCP Council
✨Know Your Stuff
Make sure you brush up on your knowledge of food safety and health regulations. Being able to discuss these confidently will show that you're serious about maintaining high standards in the café environment.
✨Show Your Passion
During the interview, let your enthusiasm for hospitality shine through. Share specific examples of how you've provided excellent customer service or motivated a team in the past. This will help demonstrate that you truly care about the role.
✨Be Ready to Problem-Solve
Prepare for questions about how you would handle complex operational issues or customer complaints. Think of scenarios from your previous experience where you successfully resolved challenges, as this will highlight your ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the café operations or team dynamics. This shows that you're genuinely interested in the role and helps you gauge if it's the right fit for you.
