At a Glance
- Tasks: Assist in library operations and provide excellent customer service to the community.
- Company: Join BCP Council, a forward-thinking organisation serving a diverse community.
- Benefits: Competitive salary, enhanced benefits, and opportunities for career growth.
- Other info: Flexible working hours with a supportive and inclusive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and a commitment to diversity and inclusion.
The predicted salary is between 27254 - 29540 £ per year.
The pay range for this role will be £27,254– £29,540 (pro rata for part time colleagues). We are looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.
Role Purpose
Looking to make a difference? We are looking for a Library Assistant to join Ensbury Park library, delivering important services to local communities. The hours are worked on a Saturday, 9.45am - 1.15pm.
Main Responsibilities
- Working as part of a team to assist in the effective and efficient operation of the library.
- Provide excellent customer service, ensuring all customer enquiries are resolved at first point of contact, signposted or referred as appropriate.
- Aid the public in the use of IT and other library services.
- Promote the library as a community venue, developing and delivering events and activities for children, young people and adults.
The Ideal Candidate
You should have experience of working in a busy customer service environment and the ability to engage positively with customers of all ages. You will be able to work effectively in a team and unsupervised, and have a strong commitment to diversity and inclusion.
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
At BCP Council, inclusion is more than a promise – it’s how we work. We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive. From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need. It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible. If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council. At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people. Check out our attractive enhanced benefits and find out more about the new Pay and Reward package.
Library Assistant in Bournemouth employer: BCP Council
At BCP Council, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and promotes employee growth. As a Library Assistant at Ensbury Park library, you will have the opportunity to make a meaningful impact in the community while enjoying competitive pay and enhanced benefits. Join us in delivering vital services and be part of a forward-thinking team dedicated to creating a thriving environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BCP Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BCP Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Library Assistant in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BCP Council:Your cover letter is your chance to shine! Tell us why you want to work at BCP Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BCP Council!
How to prepare for a job interview at BCP Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
