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- Tasks: Support residents in resolving housing issues and provide essential advice.
- Company: Join BCP Council, a forward-thinking organisation dedicated to community welfare.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in customer service and problem-solving is essential.
- Other info: Hybrid working options available; commitment to inclusivity and support.
The predicted salary is between 33699 - 39152 £ per year.
The pay range for this role will be £33,699– £39,152 (pro rata for part time colleagues). We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.
Want to help to help & support people to resolve their housing problems? We are looking for enthusiastic Housing Options Officers to join our dynamic & innovative team providing housing advice & support to residents with housing problems. Experience of working with people in an advice or problem-solving capacity is required and we will offer opportunities for training and professional development. This role will challenge you every day to use your excellent customer service and problem-solving skills within a supportive and motivated team, helping people in often complex and difficult situations, including homelessness. This role involves working in an office, in the community and at home and requires face to face contact with customers.
If You Can
- Communicate effectively, to really understand a customer’s needs and how to help to resolve their housing situation
- Have a holistic approach to problem solving customer needs
- Manage a caseload effectively within competing demands
- Collaborate with residents, other services and your colleagues & help them to find a lasting solution to their problem
- Understand homelessness prevention and support, proactively working to prevent housing crisis.
Then we want to hear from you! Are you as passionate about helping people with housing problems as we are?
Working Arrangements and Requirements
- Hybrid Working Opportunities and Flexible Working Available
- A full driving licence and access to a vehicle is preferred.
- You must be able to evidence your right to work and commit to the duration of the contract.
Shortlisted candidates may be required to undertake a written exercise as part of the interview process.
Interview and contact information
Interviews will be held w/c 2nd March 2026. For an informal discussion about this post please contact Hannah Slade on 01202 817418 or hannah.slade@bcpcouncil.gov.uk.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role.
Other notes
- Previous applicants need not apply.
- Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
At BCP Council, inclusion is more than a promise – it’s how we work. We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive. From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need. It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible. If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help.
For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.
Our Benefits
Be the difference - Join an organisation that values you. DBS information is included; BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Role Profile for more details.
Housing Options Officer - Part and Full time role available - 12 month Fixed term in Bournemouth employer: BCP Council
Contact Detail:
BCP Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Options Officer - Part and Full time role available - 12 month Fixed term in Bournemouth
✨Tip Number 1
Get to know the company! Research BCP Council and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves helping people with complex housing issues, think of examples from your past experiences where you've successfully resolved problems. Be ready to share these during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the team culture, plus it shows your proactive approach to getting involved.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you access to all the latest updates and opportunities at BCP Council.
We think you need these skills to ace Housing Options Officer - Part and Full time role available - 12 month Fixed term in Bournemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Options Officer role. We want to see your passion for helping people with housing problems shine through!
Showcase Your Problem-Solving Skills: In your written application, give examples of how you've effectively solved problems in the past. This is key for us, as the role involves navigating complex situations and finding lasting solutions for residents.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our careers site! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with BCP Council.
How to prepare for a job interview at BCP Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Options Officer. Familiarise yourself with housing issues, homelessness prevention strategies, and the support services available. This will help you answer questions confidently and show your genuine interest in helping people.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complex issues or provided advice. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating how you can apply these skills in the role.
✨Practice Effective Communication
Since this role involves face-to-face contact with customers, practice your communication skills. Conduct mock interviews with friends or family, focusing on how you listen and respond to questions. This will help you convey empathy and understanding during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team, the challenges they face, and the support available for professional development. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
