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- Tasks: Ensure safety and comfort in leisure facilities while providing excellent customer service.
- Company: Join BCP Council, a forward-thinking organisation serving a vibrant community.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: A Levels or equivalent; facilities management experience preferred.
- Other info: Dynamic role with shift work across multiple leisure centres.
The predicted salary is between 30024 - 33143 £ per year.
The pay range for this role is £30,024 to £33,143 (pro rata for part time colleagues) with the opportunity for enhancements when working on Bank Holidays, on 'Night Work' (20:00 to 06:00) or if weekly hours exceed 37. We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.
Role Purpose
To ensure the functionality, comfort, safety, and efficiency of the built environment to create a positive experience for residents, staff, and visitors to BCP Council facilities. This role will primarily be based at Kings Park Leisure and Learning Centre, which offers a fresh, modern and newly opened sports hall and large multi-level soft play facility, as well as studio space and a cafe. The upper floor is utilised by Skills and Learning to deliver courses.
Main Responsibilities
- Act as point of contact for enquiries and escalated complaints, providing information and resolution or referring the issue to ensure all facilities enquiries are responded to in a timely manner.
- Undertake a wide range of clerical support and administration duties such as producing standardised reports, obtaining quotes or maintaining databases, which may involve the operation of relevant systems or equipment.
- Co-ordinating staff, equipment and other resources to ensure the operational requirements of the service are met, including setting up and packing down equipment and cleaning tasks.
- Respond to accidents and incidents ensuring that the situation is contained and escalated to senior staff where appropriate, ensuring health and safety and risk assessment processes are followed and accurate records maintained.
- Undertake the supervision of BCP Council staff or contractors, ensuring cover is maintained and routine operations are delivered to defined timescales and standards.
- Maintain the security of a defined site and its contents, including the operation of alarm systems, key-holding, inspection, health and safety assessments, and opening and closing tasks in accordance with well-defined processes and local requirements.
- Where required, take payments from the public/customers and accurately record and process the transaction, carry-out cashing-up and banking of monies in line with BCP financial procedures.
- Support the day-to-day operation of the café, ensuring high levels of customer service and presentation are maintained and that food safety and operational procedures are followed to ensure an efficient and effective service is delivered.
The Ideal Candidate
- A Level qualifications or equivalent.
- Facilities management qualification such as BIFM level 3 or equivalent experience.
- Experience of working in facilities management ideally within a complex leisure operation.
- Knowledge of health and safety regulations and procedures.
- Knowledge of IT packages including Word and Excel.
- Understanding of data protection and confidentiality procedures.
- Ability to communicate with a range of stakeholders in a professional and courteous manner.
- Ability to reprioritise tasks according to need and urgency.
- Current First Aid At Work certificate.
- Flexibility to work between the BCP Leisure facilities, primarily based at Kings Park Leisure and Learning Centre (BH7 6JD), but may include Two Riversmeet Leisure Complex (BH23 1HW), Rossmore Leisure Centre (BH12 4HR), Poole Dolphin Leisure Centre (BH15 1TN) and Ashdown Leisure Centre (BH17 8RE).
- Hold a current RLSS National Pool Lifeguard Qualification (NPLQ). If the successful candidate does not hold a current NPLQ, they may be required to achieve this qualification at a later date to support cross site working.
- Satisfactory Enhanced DBS check will be required.
- Position will include shift work in unsociable hours which may include early mornings, evenings, weekends and bank holidays to meet the operational needs of the service.
Interviews are planned for 17th February 2026. For an informal discussion about the position, please contact Jude.Martin@bcpcouncil.gov.uk. Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council. At BCP Council, we’re not just building a workforce—we’re transforming how we recognise and reward our people. Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page).
Be the difference - Join an organisation that values you. More About us | Working for BCP.
DBS: BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.
Duty Officer in Bournemouth employer: BCP Council
Contact Detail:
BCP Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Officer in Bournemouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BCP Council. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of Duty Officer. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Make sure you look professional and appropriate for the role. First impressions matter, so put in the effort to present yourself well. It shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Duty Officer in Bournemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Duty Officer. We want to see how you can contribute to creating a positive experience for residents and visitors!
Show Off Your Experience: Don’t hold back on sharing your relevant experience in facilities management or customer service. We’re looking for someone who can handle enquiries and complaints like a pro, so let us know how you've done this in the past!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website: Remember to submit your application through our careers site! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can check out more about our benefits while you're there!
How to prepare for a job interview at BCP Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Duty Officer. Familiarise yourself with the key tasks like managing enquiries, handling complaints, and ensuring health and safety protocols. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Duty Officer, you'll be interacting with residents and visitors regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. This will highlight your ability to communicate effectively and maintain a positive environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to health and safety or emergency responses. Think about how you would handle incidents or accidents, and be ready to explain your thought process. This shows your problem-solving skills and readiness for the role.
✨Demonstrate Flexibility and Teamwork
The role requires working across various leisure facilities and possibly unsociable hours. Be prepared to discuss your flexibility and experience working in teams. Highlight any previous roles where you adapted to changing circumstances or collaborated with others to achieve goals.
