At a Glance
- Tasks: Engage with the community, manage centre operations, and ensure a safe environment.
- Company: Join BCP Council and be part of a vibrant community hub.
- Benefits: Enhanced benefits and a competitive pay package.
- Other info: Flexible hours with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong customer service skills and ability to multitask effectively.
The predicted salary is between 30000 - 30000 € per year.
Starting salary for this role is £30,518 (pro rata for part‑time colleagues). Duty Officer – 18.5 hours a week, evenings and alternate weekends. We are looking for a motivated team player who will have a crucial role at the heart of Kinson Community Centre as Duty Officer, working with different council service areas, centre hirers, community groups, elected members and other stakeholders. Supported by the Centre Manager, you will actively engage with members of the public, local communities and centre hirers to develop the centre as a vibrant part of the community and support its maintenance and day‑to‑day running to provide a safe, welcoming and professional environment for all users.
Main Responsibilities
- Support the Kinson Community Centre Manager to ensure compliance with Health & Safety and Fire Safety legislation.
- Assist the Centre Manager with centre administration, including arranging room bookings.
- Act as a point of contact for centre users by answering queries, handling complaints and setting up rooms.
- Oversee and support Friends of Kinson Community Centre volunteers and the Supported Apprenticeship scheme through BCP Council.
- Manage site security, including operation of alarm systems, key-holding and opening/closing tasks.
- Provide on‑site support to centre hirers, including the relocation and provision of resources and room setup.
- Conduct inspections of the premises.
- Perform daily cleaning duties.
- Receive and direct centre hirers and users at the facility.
- Respond promptly to incidents, handling multiple complex tasks simultaneously.
- Comply with all council decisions, policies, standing orders and statutory requirements such as the Equality Act, the Health and Safety at Work Act and General Data Protection Regulations.
Ideal Candidate
- Commitment to providing a high level of customer service.
- Ability to work independently and address unexpected problems.
- Demonstrated interpersonal skills to communicate with diverse individuals and understand varied needs.
- Good knowledge and understanding of health and safety requirements.
- Capability to direct and supervise contractors on site when required.
- Strong multitasking abilities and resilience in dealing with emerging issues.
- Ability to build supportive, positive and trusting relationships with others.
- Excellent communication and problem‑solving skills.
- Within guidelines, deploy resources to respond to customer problems or emergency situations.
- Plan and organise own workload in a changing environment with competing demands.
- Flexible approach to case work, understanding differing customer needs.
- Basic computer skills.
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with an existing right to work in the UK.
BCP Council offers enhanced benefits and a new Pay and Reward package.
Duty Officer - 18.5 hours in Bournemouth employer: BCP Council
BCP Council is an excellent employer, offering a supportive work culture that prioritises community engagement and employee development. As a Duty Officer at Kinson Community Centre, you will enjoy enhanced benefits, a competitive salary, and the opportunity to make a meaningful impact in your local community while working alongside dedicated colleagues in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Officer - 18.5 hours in Bournemouth
✨Tip Number 1
Get to know the community! Before your interview, spend some time familiarising yourself with Kinson Community Centre and its role in the local area. This will help you connect with the team and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your multitasking skills! As a Duty Officer, you'll need to juggle various tasks at once. Try simulating a busy environment by setting up mock scenarios where you handle multiple responsibilities, like answering queries while managing room bookings.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully tackled unexpected issues. Be ready to share these during your interview to demonstrate your resilience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application, so make sure you submit it directly through our platform. It’s the best way for us to keep track of your application and get you one step closer to joining the team!
We think you need these skills to ace Duty Officer - 18.5 hours in Bournemouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Duty Officer. We want to see how you can contribute to making Kinson Community Centre a vibrant hub for the community!
Show Off Your Customer Service Skills:Since this role is all about engaging with the public and providing top-notch service, don’t forget to showcase your customer service experience. We love seeing examples of how you've handled queries or resolved issues in the past!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read. No need for fluff—just show us what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at BCP Council
✨Know the Community Centre Inside Out
Before your interview, take some time to research Kinson Community Centre. Understand its role in the community, the services it offers, and any recent events or initiatives. This will show your genuine interest and help you connect your answers to the centre's mission.
✨Demonstrate Your Customer Service Skills
Since this role heavily focuses on customer interaction, prepare examples from your past experiences where you provided excellent customer service. Think about how you handled complaints or difficult situations, as these stories will highlight your interpersonal skills and problem-solving abilities.
✨Showcase Your Multitasking Abilities
The Duty Officer position requires juggling multiple tasks at once. Be ready to discuss times when you successfully managed several responsibilities simultaneously. Use specific examples that illustrate your organisational skills and ability to remain calm under pressure.
✨Familiarise Yourself with Health & Safety Regulations
Since compliance with health and safety legislation is crucial for this role, brush up on relevant regulations. Be prepared to discuss how you would ensure a safe environment for users and how you’ve handled safety issues in previous roles.
