At a Glance
- Tasks: Lead and manage the Bereavement Care Team, ensuring high service standards.
- Company: Join BCP Council, dedicated to transforming community services.
- Benefits: Enjoy an attractive pay package and enhanced benefits.
- Other info: Flexible working across locations with opportunities for professional growth.
- Why this job: Make a meaningful impact while supporting bereaved families with empathy.
- Qualifications: Experience in team management and strong communication skills required.
The predicted salary is between 44075 - 44075 £ per year.
Starting salary for this role is £44,075 (pro rata for part-time colleagues).
About The Role
- Reporting to the Head of Strategic Development, you will:
- Lead and manage the Bereavement Care Team, ensuring high standards of service delivery.
- Oversee day‑to‑day operations across bereavement services, including cremation and burial services.
- Manage risk, business continuity and compliance with statutory requirements.
- Develop strong relationships with funeral directors, faith groups, celebrants and stakeholders.
- Drive service improvements, innovation and opportunities for income generation.
- Manage budgets, performance and service delivery targets.
- Handle complex and sensitive enquiries and oversee complaints and information requests.
- Lead staff recruitment, training, development and performance management.
About You
- Has experience managing and motivating teams in a busy, public-facing environment.
- Can demonstrate empathy, resilience and professionalism when working with bereaved families.
- Has strong organisational and communication skills, with the ability to manage competing priorities.
- Can analyse data and use insight to improve services.
- Builds effective partnerships with colleagues and external organisations.
- Is committed to delivering high-quality, inclusive and customer‑focused services.
Essential Requirements
- Relevant degree or equivalent experience.
- Proven experience of team management and performance management.
- Strong IT skills, including Microsoft Office and office systems.
- Excellent written and verbal communication skills.
Desirable
- Experience in crematorium, cemetery or bereavement services.
- Knowledge of burial and cremation practices.
- ICCM qualification (or willingness to work towards).
- Full UK driving licence.
Additional Information
- You will act as a key‑holder for bereavement sites and may be required to respond to occasional out‑of‑hours emergencies.
- The role requires flexibility to work across multiple locations.
- You will be expected to handle confidential information in line with GDPR and FOIA requirements.
Benefits
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people. Check out our attractive enhanced benefits and pay and reward package.
Basic DBS
BCP Council is committed to safeguarding and the welfare of the community and expects all staff to uphold this commitment. Applicants for this role will be required to undertake a Basic Disclosure and Barring Service (DBS) check. Only applicants with a right to work in the UK are considered. The role is not eligible for visa sponsorship.
Bereavement Service Team Co-ordination Manager in Bournemouth employer: BCP Council
At BCP Council, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Our Bereavement Service Team Co-ordination Manager role not only provides a competitive salary but also the opportunity to lead a dedicated team in a meaningful sector, with access to enhanced benefits and a commitment to safeguarding the community. Join us in making a difference while enjoying a fulfilling career in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bereavement Service Team Co-ordination Manager in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the bereavement services sector, attend relevant events, and connect with professionals on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to bereavement care and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share specific examples of how you've handled sensitive situations in the past. This is crucial in a role that involves working with bereaved families.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Bereavement Service Team Co-ordination Manager in Bournemouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Bereavement Service Team Co-ordination Manager. We want to see how you can lead and manage a team effectively, so don’t hold back on showcasing your relevant skills!
Showcase Your Empathy:This role involves working closely with bereaved families, so it’s crucial to demonstrate your empathy and professionalism in your written application. Share examples of how you've handled sensitive situations in the past—this will really resonate with us.
Highlight Your Organisational Skills:Since you'll be managing multiple priorities, make sure to emphasise your strong organisational skills. We love seeing candidates who can juggle tasks while maintaining high standards, so give us some concrete examples of how you've done this before.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at BCP Council
✨Know Your Stuff
Make sure you understand the ins and outs of bereavement services. Familiarise yourself with cremation and burial practices, as well as the key responsibilities of managing a team in this sensitive environment. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Empathy and Resilience
Given the nature of the role, it's crucial to demonstrate your ability to handle sensitive situations with care. Prepare examples from your past experiences where you've shown empathy and professionalism while dealing with bereaved families. This will highlight your suitability for the position.
✨Build Relationships
Think about how you can foster strong relationships with various stakeholders, like funeral directors and faith groups. Be ready to discuss your strategies for collaboration and how you’ve successfully built partnerships in previous roles. This will show that you can drive service improvements effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage competing priorities. Practice articulating your thought process and decision-making strategies in these situations. This will help you stand out as a candidate who can handle the complexities of the role.
