At a Glance
- Tasks: Support clients with technical issues and maintain their IT infrastructure.
- Company: Join BCN, a leading managed IT services provider in the UK.
- Benefits: Competitive salary, 23 days holiday, gym access, and volunteer days.
- Other info: Enjoy social events, recognition for long service, and a fun work culture.
- Why this job: Shape your future with industry-leading training and make a real impact.
- Qualifications: Experience with Microsoft OS, Active Directory, and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: Customer site located in Central London
Hours: Monday to Friday, 37.5 hours per week, rotating shifts between 8am and 6pm (usually 9am to 5:30pm)
About BCN: BCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting‑edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management.
Focus of the role:
- Customer Service, building on client relations and providing quality technical support.
- Being the ‘Primary Technical Contact’ for some clients, providing support to the end users.
- Working with the Field Services Manager in maintaining clients’ IT infrastructure whilst performing regular checks and audits.
- Point of escalation for Service Desk Engineers.
Responsibilities:
- Regular client site visits to support any technical related issues.
- 3rd Party technical point of contact for raising cases and escalations.
- Interact with clients daily over the phone and face‑to‑face, log tickets on their behalf gathering as much technical information as possible.
- Support and troubleshoot end user requests and incidents ensuring tickets are escalated quickly and efficiently to minimise client service impact.
- Proactively support clients’ local and offsite backups.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Responsible for completing and documenting regular client site reviews and operational checks.
- Communication with customers and Account Manager as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Person, Skills & Experience:
- Experience in implementing and supporting solutions in a small to mid‑size business environment using the following technologies:
- Microsoft OS and Applications (Windows 10, 11, Office 365)
- Microsoft Server (2016, 2019, Exchange)
- Active Directory Administration
- Backup, Disaster Recovery and Business Continuity Solutions (Azure, Veeam, Zerto).
- Wireless Access Solutions (Cisco Meraki, Sonicpoints)
- Nice to Have:
- Mac OS
- Virtualization (VMWare, Hyper‑V, Citrix)
- Cabling infrastructure (patching, rack installations, etc.)
- Implementing customer specific applications while dealing with 3rd party software companies.
- Firewalls and network security (preferably SonicWALL, FortiGate or Cisco)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
- Professional IT certifications (such as Mac OS, Microsoft Associate, Expert or Speciality)
- Good interpersonal skills (such as telephony, communication, active listening and customer‑care)
- Strong diagnosis skills of technical issues.
- Ability to multi‑task and adapt to changes quickly.
- Service awareness of all organisation’s key IT services where support is required.
- Good understanding of support tools, techniques, and how technology is used to provide IT services.
- Strong typing skills to ensure quick and accurate entry of service request details.
- Self‑motivated with the ability to work in a fast‑moving environment.
- Strong organisational skills.
Why BCN?
- The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
- Competitive salary with the ability to progress.
- 23‑days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
- Company pension scheme.
- 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
- Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more.
- Life assurance.
- Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
- Balancing work, life, and fitness can be challenging, so we offer a free on‑site gym at our Manchester and Leeds locations to make it easier to stay active.
- Long service recognition to celebrate all the milestones.
- Beer (or soft drinks), Pizza at the end of month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!
Field Services Engineer in London employer: BCN
BCN is an exceptional employer that prioritises employee growth and well-being, offering industry-leading training through the BCN Academy and a competitive salary structure with opportunities for advancement. Located in the vibrant heart of Central London, employees enjoy a supportive work culture that values community involvement, with benefits such as generous holiday allowances, health cash plans, and social events that foster camaraderie among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BCN values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BCN might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BCN!
✨Direct Apply to BCN
Let's not forget to apply directly through the BCN website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Services Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BCN.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BCN. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BCN
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
