At a Glance
- Tasks: Provide top-notch technical support and build strong client relationships.
- Company: Join BCN, a leading IT services provider with a people-first culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with regular client interaction and career advancement potential.
- Why this job: Make a real difference by helping clients optimise their technology.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 36000 - 60000 £ per year.
Location: Leeds/Manchester (hybrid working available)
Hours: Monday to Friday, 37.5 hours per week, rotating shifts between 8am and 6pm (usually 9am to 5:30pm)
About BCN: At BCN we unite people and technology to enable organisations to fly. We believe people and organisations can achieve anything using technology to its full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre – building client relationships for life and fostering a culture where our people thrive. We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation.
Focus of the role: Customer Service, building on client relations and providing quality technical support. Being the ‘Dedicated resource’ for aligned clients, providing support to the end users. Working with the Field Services Team in maintaining clients’ IT infrastructure whilst performing regular health checks and updates.
Responsibilities:
- Regular client site visits to support any technical issues/health checks.
- 3rd Party technical point of contact for raising cases and escalations.
- Interact with clients daily over the phone and face-to-face.
- Support and troubleshoot end user requests and incidents.
- Proactively support clients local and offsite backups.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Responsible for completing and documenting regular client site reviews and operational checks.
- Communication with customers and Account Manager as required, keeping them informed of the task list and notifying them of impending changes or agreed outages.
Field Services Engineer employer: BCN
At BCN, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With hybrid working options available in the dynamic cities of Leeds and Manchester, our team enjoys a supportive environment where innovation thrives, and opportunities for advancement are abundant. Join us to be part of a passionate team dedicated to transforming technology solutions while building lasting client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might have a lead on your dream Field Services Engineer role!
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to showcase your skills and connect with potential employers. Engage with posts related to BCN and similar companies to get noticed!
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as a Field Services Engineer. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply directly through our website! It shows you're genuinely interested in joining BCN and gives you a better chance of standing out. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Field Services Engineer role. Highlight any relevant technical support experience and client interaction skills, as these are key to what we do at BCN.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about technology and how you can contribute to building lasting client relationships. Be genuine and let your personality come through!
Showcase Your Technical Skills:Don’t forget to mention your technical expertise, especially in areas like WAN/LAN connectivity, VPNs, and cybersecurity. We love seeing candidates who are proactive about their skills and can demonstrate their problem-solving abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at BCN!
How to prepare for a job interview at BCN
✨Know Your Tech Inside Out
As a Field Services Engineer, you'll need to demonstrate your technical expertise. Brush up on key areas like WAN/LAN connectivity, routers, and firewalls. Be ready to discuss specific technologies you've worked with and how you've solved technical issues in the past.
✨Showcase Your Customer Service Skills
Since this role involves building client relationships, be prepared to share examples of how you've provided excellent customer service. Think about times when you went above and beyond to help a client or resolved a tricky situation effectively.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations. For instance, how would you handle a critical network failure during a client visit? Practise articulating your thought process and problem-solving approach clearly and confidently.
✨Demonstrate Your Passion for Technology
BCN values passion and dedication, so let that shine through! Talk about your interest in technology trends, any relevant certifications, or personal projects. Showing enthusiasm can set you apart from other candidates.
