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For Companies At a Glance
- Tasks: Support Azure customers with proactive advice on optimisation, security, and best practices.
- Company: Join BCN, a leading IT services provider focused on transformative technology solutions.
- Benefits: Competitive salary, 23 days holiday, health cash plan, and gym access.
- Why this job: Shape your future with industry-leading training and make a real impact in tech.
- Qualifications: Experience with Azure or other cloud platforms; support or service desk background preferred.
- Other info: Enjoy social events, volunteer days, and a culture that values work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Azure Support Engineer role at BCN. Get AI-powered advice on this job and more exclusive features. This range is provided by BCN. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location: Remote
Hours: Monday to Friday, 37.5 hours per week
Salary: Up to £30,000 depending on experience
About BCN
At BCN we unite people and technology to enable organisations to fly. We believe people and organisations can achieve anything using technology to its full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. We put people front and centre – building client relationships for life and fostering a culture where our people thrive.
We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation.
Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for. We are delighted you are on this journey with us!
Focus of the role
As an Azure Support Engineer, you will be responsible for working directly with our Azure Managed Service customers, offering proactive advice around cost optimisations, rightsizing, security, best practices and governance. You will also assist our support teams with ticket escalations as well as performing fixes and changes within our customer’s Azure platforms when necessary.
Responsibilities
- Providing proactive advice on resource cost optimization, compute rightsizing, security and governance aligned with Microsoft’s Cloud Adoption and Well Architected Frameworks.
- Providing a point of escalation for tickets from our centralized support function for specific Azure platform and resource related issues.
- Liaise with Microsoft for escalations via our Premier support service.
- Take ownership of incidents and problem tickets assigned to you and manage through to a successful resolution.
- Manage the timely resolution of tickets assigned to you.
- Complete build and configuration changes on our customer’s Azure platforms as part of our change catalogue.
- Meeting with customers to review cost and best practice recommendations generated by our toolsets.
- Configure alerts using our best-in-class cloud monitoring platform.
Person, Skills & Experience
- Microsoft Azure experience would be preferred but other public cloud platform experience such as AWS, GCP or Oracle would be accepted.
- Awareness of Microsoft’s Cloud Adoption and Well Architected Frameworks
- Experience of working in a support or service desk environment
- Knowledge of networking principles ideally in public cloud
- Foundational knowledge of firewalls, whether PaaS or 3rd party network virtual appliances
- Experience of supporting Windows Server environments (Windows Server 2016, 2019, 2022)
Why BCN?
- The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
- Competitive salary with the ability to progress.
- 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
- Company pension scheme.
- 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
- Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
- Life assurance
- Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
- Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.
- Long service recognition to celebrate all the milestones
- Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots more!
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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Azure Support Engineer employer: BCN
Contact Detail:
BCN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Azure Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BCN on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can seriously boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on Azure specifics. We recommend going through common scenarios related to cost optimisation and security best practices. Show them you know your stuff!
✨Tip Number 3
Don’t just wait for the job to come to you. Apply directly through our website! It shows initiative and gives you a better chance of being noticed by the hiring team.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role. We love a bit of politeness!
We think you need these skills to ace Azure Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Azure Support Engineer role. Highlight your relevant experience with Azure or other cloud platforms, and don’t forget to mention any specific skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how your background makes you a great fit for BCN. Be sure to mention our values and how you embody them.
Showcase Your Problem-Solving Skills: As an Azure Support Engineer, problem-solving is key. In your application, share examples of how you've tackled challenges in previous roles, especially those related to cloud services or customer support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the BCN team!
How to prepare for a job interview at BCN
✨Know Your Azure Inside Out
Make sure you brush up on your Azure knowledge before the interview. Familiarise yourself with Microsoft’s Cloud Adoption and Well Architected Frameworks, as well as any recent updates or features in Azure. This will show that you're not just a candidate, but someone who is genuinely interested in the technology.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you've optimised costs, managed incidents, or provided proactive advice. Be ready to explain your thought process and the outcomes of your actions.
✨Showcase Your Customer Service Skills
Since this role involves liaising with customers, highlight your experience in customer service. Prepare to discuss how you've built relationships, handled difficult situations, and ensured customer satisfaction in previous roles. BCN values building relationships, so make sure to convey your passion for helping clients succeed.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for monitoring, or how they measure success in the Azure Support Engineer role. This shows your enthusiasm for the position and helps you gauge if BCN is the right fit for you.
