At a Glance
- Tasks: Provide top-notch technical support and resolve issues for clients via email and phone.
- Company: BCN, a leading IT service provider in Northern Ireland.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Opportunity for occasional travel and career advancement in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in client satisfaction.
- Qualifications: Experience in 2nd line support and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
BCN is seeking an experienced 2nd Line Support Consultant based in Northern Ireland with occasional travel to client sites.
You will join the service desk and act as an escalation point for 1st line engineers, delivering email and telephone-based technical support and resolving a wide range of issues within SLAs.
The ideal candidate brings MSP experience, can develop the team’s technical knowledge, and communicates progress clearly to customers and account managers.
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2nd Line IT Support Engineer employer: BCN
BCN is an excellent employer for an Azure DevOps Engineer, offering a flexible hybrid or remote work environment that promotes a healthy work-life balance. With competitive benefits including a health cash plan and generous holiday allowance, BCN prioritises employee well-being while fostering professional growth through continuous development opportunities in the dynamic field of cloud transformation.
