At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for clients.
- Company: Join BCN Group, a leading tech service provider in Northern Ireland.
- Benefits: Enjoy competitive pay, great perks, and a balanced work week.
- Other info: Opportunity for travel and growth in a dynamic tech environment.
- Why this job: Be the go-to tech guru and make a difference in customer service.
- Qualifications: Experience in IT support with knowledge of Windows Server and O365.
The predicted salary is between 31500 - 38500 £ per year.
BCN Group is seeking a 2nd Line Support Consultant to join our service desk in Northern Ireland, with occasional travel to client sites.
You will act as escalation point for 1st line engineers, handling email and phone-based technical support and ensuring issues are resolved within SLAs.
Ideal candidates have MSP background and strong knowledge of Windows Server, O365, Azure, and security tools.
A passion for IT and customer service is essential.
Competitive BCN benefits and 37.5 hour week.
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2nd Line IT Support Consultant – On-site & Travel employer: BCN
BCN is an excellent employer for an Azure DevOps Engineer, offering a flexible hybrid or remote work environment that promotes a healthy work-life balance. With competitive benefits including a health cash plan and generous holiday allowance, BCN prioritises employee well-being while fostering professional growth through continuous development opportunities in the dynamic field of cloud transformation.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Consultant – On-site & Travel
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BCN values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BCN might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BCN!
✨Direct Apply to BCN
Let's not forget to apply directly through the BCN website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Consultant – On-site & Travel
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BCN.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BCN. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BCN
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
