At a Glance
- Tasks: Support clients with technical issues and maintain IT infrastructure.
- Company: Join BCN, a leading managed IT services provider with a collaborative culture.
- Benefits: Competitive salary, 23 days holiday, health cash plan, and gym access.
- Other info: Enjoy social events, volunteer days, and recognition for long service.
- Why this job: Shape your future with industry-leading training and make a real impact.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 35000 - 40000 £ per year.
Location: Customer site located in Central London
Hours: Monday to Friday, 37.5 hours per week, rotating shifts between 8am and 6pm (usually 9am to 5:30pm)
Salary: £35,000 - £40,000 P/A + benefits
About BCN:
BCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management. We’re proud to have a strong Glassdoor rating, a reflection of the dedication and feedback from our amazing team. Our core values of integrity, accountability, efficiency, communication, and teamwork shape everything we do. We foster a culture of openness, where collaboration is key. At BCN, we achieve success through collective effort!
Focus of the role:
- Customer Service, building on client relations and providing quality technical support.
- Being the ‘Primary Technical Contact’ for some clients, providing support to the end users.
- Working with the Field Services Manager in maintaining clients’ IT infrastructure whilst performing regular checks and audits.
- Also, a point of escalation for Service Desk Engineers.
Responsibilities:
- Regular client site visits to support any technical related issues.
- 3rd Party technical point of contact for raising cases and escalations.
- Interact with clients daily over the phone and face-to-face, log tickets on their behalf gathering as much technical information as possible.
- Support and troubleshoot end user requests and incidents ensuring tickets are escalated quickly and efficiently to minimise client service impact.
- Proactively support clients’ local and offsite backups.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Responsible for completing and documenting regular client site reviews and operational checks.
- Communication with customers and Account Manager as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Person, Skills & Experience:
- Experience in implementing and supporting solutions in a small to mid-size business environment using the following technologies:
- Essentials Microsoft Cloud Technologies (O365, Azure, Teams, SharePoint, etc.)
- Microsoft OS and Applications (Windows 10, 11, Office 365)
- Microsoft Server (2016, 2019, Exchange)
- Active Directory Administration
- Backup, Disaster Recovery and Business Continuity Solutions (Azure, Veeam, Zerto).
- Wireless Access Solutions (Cisco Meraki, Sonicpoints)
- Nice to Have:
- Mac OS
- Virtualization (VMWare, Hyper-V, Citrix)
- Cabling infrastructure (patching, rack installations, etc.)
- Implementing customer specific applications while dealing with 3rd party software companies.
- Firewalls and network security (preferably SonicWALL, FortiGate or Cisco)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
- Professional IT certifications (such as Mac OS, Microsoft Associate, Expert or Speciality)
- Good interpersonal skills (such as telephony, communication, active listening and customer-care)
- Strong diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Service awareness of all organization’s key IT services where support is required.
- Good understanding of support tools, techniques, and how technology is used to provide IT services.
- Strong typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment
- Strong organisational skills
- Good customer service skills
- Attention to detail
Why BCN?
- The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
- Competitive salary with the ability to progress.
- 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
- Company pension scheme.
- 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
- Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more.
- Life assurance
- Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
- Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.
- Long service recognition to celebrate all the milestones.
- Beer (or soft drinks), Pizza at the end of month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!
Field Services Engineer in London employer: BCN Group
At BCN, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values integrity, teamwork, and open communication. Our Central London location provides easy access to a dynamic city environment, while our commitment to employee growth through the BCN Academy ensures that you can shape your career with industry-leading training and development opportunities. With competitive salaries, generous holiday allowances, and unique benefits like volunteer days and a health cash plan, BCN is dedicated to supporting your professional and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their team. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your technical skills and be ready to showcase them during interviews. Whether it’s troubleshooting or discussing specific technologies, being hands-on can really impress potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team at BCN.
We think you need these skills to ace Field Services Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Services Engineer role. Highlight relevant experience with Microsoft technologies and customer service skills, as these are key for us at BCN.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've tackled technical issues and built client relationships in the past.
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention any certifications or hands-on experience with tools like Azure, Office 365, and network security solutions that align with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BCN Group
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description, like Microsoft Cloud Technologies and network security. Being able to discuss your experience with these tools will show that you're not just familiar but also capable of handling the technical demands of the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples of how you've successfully handled customer issues in the past. Highlight your communication skills and ability to troubleshoot effectively, as these are key to building strong client relationships.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or client situations. Practise articulating your thought process clearly, as this will demonstrate your problem-solving abilities and how you approach challenges in a fast-paced environment.
✨Emphasise Teamwork and Collaboration
BCN values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share examples of how you've contributed to team success and how you communicate with colleagues to ensure smooth operations, especially when dealing with escalations.
