At a Glance
- Tasks: Provide advanced support, mentor peers, and enhance service delivery for diverse clients.
- Company: BCN Group Ltd, a dynamic hybrid team in Manchester/Leeds.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Opportunity to develop training materials and improve team knowledge.
- Why this job: Join a collaborative environment and make a real difference in tech support.
- Qualifications: Experience in 3rd line support and strong communication skills.
The predicted salary is between 38250 - 46750 £ per year.
BCN Group Ltd is seeking an experienced 3rd Line Support Engineer to join our hybrid team in Manchester/Leeds.
You will escalate to senior engineers, mentor peers, and contribute to knowledge base articles to improve service delivery for a broad client base.
You will provide on-site and remote support, resolve complex incidents within SLAs, and deliver advanced technical training to the service desk while maintaining excellent customer communication and collaboration with account managers.
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Senior 3rd Line Support Engineer - Escalation & Training in Manchester employer: BCN Group Ltd
BCN Group Ltd is an excellent employer, offering a dynamic hybrid/remote work environment that fosters collaboration and innovation. With a strong focus on employee growth, we provide opportunities for professional development in cloud technologies, while our supportive culture encourages teamwork and knowledge sharing. Join us to make a meaningful impact in cloud optimisation and advisory, all while enjoying the flexibility of working from anywhere in the UK.
