Healthcare Account Director in Manchester

Location: Role can be based from either of our Manchester, Leeds or Reading locations (Remote working available)

Hours: Monday to Friday, 37.5 hours per week

Salary: Competitive + benefits

About BCN: At BCN we unite people and technology to enable organisations to fly. We believe people and organisations can achieve anything using technology to its full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre – building client relationships for life and fostering a culture where our people thrive. We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation. Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today.

Focus of the role: A healthcare account director is a professional responsible for managing and nurturing relationships with healthcare clients and plays a critical role in ensuring client satisfaction, maintaining long-term partnerships, and driving business growth within the healthcare industry. This involves working with on-premise IT, Office 365, Azure cloud, and managed services. This is a key role within the healthcare team and would be suited to someone with extensive knowledge and senior relationships within the healthcare sector with an astute knowledge of data and improving patient outcomes. Along with a set of existing accounts you will have access to white space NHS customers to leverage relationships to drive growth within the healthcare team. Your entrepreneurial skills will be essential supporting our largest customer to drive new innovations to take to the wider NHS market to drive change. You will be responsible for establishing new relationships and nurturing existing ones. Alongside day-to-day sales activities, you will handle procurement, negotiate with vendors, provide clear and accurate proposals aligned with customer needs, and ultimately secure deals. Additionally, you will oversee the completion of projects, ensuring smooth implementation. You will have access to exceptional sales and marketing collateral and be supported by sales-centric leadership that will empower you to maximize your opportunity base and earning potential.

Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with healthcare clients by understanding their needs, objectives, and challenges. Act as the main point of contact and develop a deep understanding of their business to provide tailored solutions.
• Account Development: Identify opportunities to expand existing accounts by upselling or cross-selling additional products or services. Work closely with clients to understand their evolving requirements and present innovative solutions that align with their goals.
• Pipeline Management: Develop and manage a pipeline of potential new clients or projects. Identify and pursue opportunities for business growth within the healthcare industry. Track and report on sales activities, forecasts, and results.
• Contract Negotiation: Negotiate pricing, terms, and conditions with clients to secure profitable and mutually beneficial agreements. Collaborate with internal stakeholders, such as legal or finance teams, to ensure contract compliance and smooth implementation.
• Customer Support: Provide ongoing support to clients by addressing inquiries, resolving issues, and ensuring their satisfaction. Serve as an advocate for clients within the organization and coordinate with internal teams to deliver exceptional customer service.
• Market Analysis: Stay up to date with industry trends, healthcare regulations, and competitive landscape. Conduct market research and analysis to identify new opportunities, understand market dynamics, and anticipate client needs.
• Collaboration: Collaborate with internal teams, such as sales, marketing, product development, and operations, to align strategies and ensure a coordinated approach to client management. Share client feedback, market insights, and business opportunities with relevant stakeholders.
• Sales Forecasting and Reporting: Prepare regular reports on sales activities, account performance, and revenue projections. Analyze data to identify trends, track progress towards sales targets, and provide recommendations for improvement.
• Industry Events and Networking: Attend healthcare industry conferences, trade shows, and networking events to build relationships, stay informed about industry developments, and promote the organization's products or services.
• Compliance and Ethics: Adhere to legal and ethical standards in all client interactions, ensuring compliance with relevant healthcare regulations and company policies.

Person, Skills & Experience:

• Proven experience working within the NHS, with a deep understanding of its organisational structure, operational challenges, and strategic priorities.
• Strong knowledge of NHS performance metrics, benchmarking practices, and quality improvement methodologies.
• Well-connected within the NHS, with an established network of senior stakeholders across Performance, CDIO, CIO, Chief Executive, and Quality Improvement functions.
• Full understanding of NHS frameworks and procurement routes, including how to successfully navigate them.
• Exposure to the IT or related sectors, ideally within a fast-paced, entrepreneurial environment.
• Current vendor sales specialisations (e.g., Microsoft, HPE, VMware).
• Solid grasp of the Microsoft technology stack, including Office 365, Azure, and related cloud technologies.
• Focus on SME, Commercial, and Mid-Enterprise sectors.
• Extensive knowledge of data, analytics, automation, and cloud-based services.
• Demonstrated success in positioning and selling Cloud-First strategies and leading transformational cloud adoption projects.
• Experience managing the end-to-end tender process, from qualification to submission and award.
• A track record of developing and securing new business opportunities.
• Strong ability to engage and influence senior decision-makers within both public sector and enterprise environments.
• Excellent account development skills, with a focus on long-term client success.
• Highly self-motivated, target-driven, and able to deliver consistent results under pressure.

Why BCN?

• The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
• Competitive salary with the ability to progress.
• 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
• Company pension scheme.
• 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
• Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more.
• Life assurance.
• Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
• Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.
• Long service recognition to celebrate all the milestones.
• Beer (or soft drinks) and Pizza Fridays, dress down every day, social events such as Summer BBQ, Christmas party and lots more!