BCN Group Ltd is seeking a 1st Line Support Consultant in a hybrid role based in Manchester or Leeds. You will provide frontline technical support via email, phone and ticketing system, resolve issues where possible, and escalate where needed.
The role focuses on delivering responsive customer service, logging tickets, and maintaining SLAs while assisting clients with Windows, O365, and device management tasks. Hybrid working includes 3 days in the office.
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1st Line IT Support Consultant - Hybrid (Manchester/Leeds) employer: BCN Group Ltd
At BCN, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises personal and professional growth. With competitive salaries, uncapped commission, and a wealth of benefits including industry-leading training through our BCN Academy, we empower our employees to thrive in their careers while enjoying a balanced lifestyle. Our Manchester location features a free on-site gym, social events, and a supportive environment that fosters strong relationships and community engagement, making BCN a truly rewarding place to work.
