At a Glance
- Tasks: Lead 3rd line IT support, mentor engineers, and resolve complex issues.
- Company: BCN Group, a dynamic service desk with a focus on customer satisfaction.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Join a collaborative team with opportunities for growth and knowledge sharing.
- Why this job: Make a real impact by solving advanced IT challenges for a diverse client base.
- Qualifications: Experience in 3rd line support and strong problem-solving skills.
The predicted salary is between 36000 - 44000 £ per year.
BCN Group is seeking an experienced 3rd Line Support Consultant to join our service desk.
You will act as the escalation point for 1st/2nd line engineers, mentor colleagues, vet knowledge base articles, and provide email/phone support to a large client base.
You will resolve issues within SLAs and contribute to knowledge sharing and customer satisfaction.
The role focuses on delivering advanced IT support across Windows Server, O365, virtualization, security, M365/Exchange, SQL, and networking.
#J-18808-Ljbffr
Senior 3rd Line IT Support & Escalation Lead employer: Bcn Academy
BCN Academy is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation thrives and employees are empowered to make impactful contributions. With a strong focus on professional development, team members have access to continuous learning opportunities and the chance to work on cutting-edge marketing strategies in a fast-paced SaaS environment. Located in a vibrant tech hub, BCN Academy offers a unique blend of career growth and a supportive atmosphere that values creativity and results.
