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For Companies At a Glance
- Tasks: Manage redemption enquiries and ensure accurate service delivery.
- Company: Join a growing team at BCMGlobal in Ipswich.
- Benefits: 25 days holiday, private health care, and wellbeing initiatives.
- Why this job: Be part of a professional team dedicated to excellent customer service.
- Qualifications: Strong organisational skills and a positive, can-do attitude.
- Other info: Collaborative environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a Redemptions Administrator to join our growing Redemptions team in Ipswich. In this role, you’ll play a key part in delivering a great service experience, making sure all redemption activity and enquiries are handled accurately, efficiently, and in line with SLAs, internal processes, and current legislation. You’ll be working with borrowers, third parties, and clients, helping to deliver positive outcomes while always treating customers fairly.
What You’ll Be Doing
- Managing and prioritising your workload to meet deadlines and regulatory requirements.
- Handling redemption enquiries from borrowers, solicitors, third parties, and clients in line with agreed service levels.
- Making sure all information recorded is accurate, clear, and professional.
- Communicating confidently and clearly, both verbally and in writing.
- Working closely with your team to support each other and deliver results together.
- Proactively managing your own work and spotting opportunities to improve processes and outcomes.
- Handling sensitive or difficult conversations with empathy, professionalism, and confidence.
- Taking a solutions-focused approach when supporting customers and stakeholders.
- Using Microsoft Office tools as part of your day-to-day role.
What We’re Looking For
- Strong organisational skills and the ability to juggle priorities in a busy environment.
- Great attention to detail and pride in getting things right first time.
- A positive, can-do attitude and a willingness to learn new systems and processes.
- An empathetic approach and confidence when dealing with customers.
- A team-player who enjoys working collaboratively and supporting others.
- Clear and confident communication skills.
Why Join Us?
This is an excellent opportunity to be part of a growing, professional team that values providing top tier service to our clients. If you have a passion for helping customers, a strong attention to detail, and the ability to work within a collaborative team, we would love to hear from you!
BCMGlobal - Benefits summary
- 25 days holiday
- Purchase Leave (up to 30 days in total)
- Pension - employer matching up to 5%
- Life Assurance x4
- Private Health Care - Job dependant
- Free fruit Wednesdays
- Free tea / coffee / cordial
- Wellbeing Day
- Volunteering day
- CEG Life app for Crown House
- Showers and locked Bike hut
- Sports
Redemptions Administrator in Suffolk employer: BCMGlobal
Contact Detail:
BCMGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Redemptions Administrator in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on articulating your experience and how it aligns with the Redemptions Administrator role.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple priorities effectively. This will demonstrate that you can handle the busy environment mentioned in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Redemptions Administrator in Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Redemptions Administrator role. Highlight your organisational skills and attention to detail, as these are key for managing workloads and ensuring accuracy in your work.
Showcase Your Communication Skills: Since clear communication is crucial in this role, use your application to demonstrate your ability to communicate confidently and professionally. Include examples of how you've handled customer enquiries or difficult conversations in the past.
Emphasise Teamwork: We love team players! In your application, mention any experiences where you’ve collaborated with others to achieve a common goal. This will show us that you’re ready to support your colleagues and contribute to our growing team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BCMGlobal
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Redemptions Administrator role. Familiarise yourself with the key responsibilities and how they align with the company's values. This will help you articulate why you're a great fit and how you can contribute to delivering excellent service.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss specific examples of how you've managed your workload in the past. Think about times when you successfully prioritised tasks or met tight deadlines, and share those stories during the interview.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Since you'll be handling sensitive conversations, it's crucial to convey your thoughts clearly and professionally. Consider doing mock interviews with a friend to build your confidence and refine your verbal and written communication.
✨Emphasise Teamwork and Empathy
This role is all about collaboration and supporting others, so highlight your experience working in teams. Share examples of how you've helped colleagues or resolved conflicts with empathy. This will demonstrate that you not only have the skills but also the right attitude for the job.
