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For Companies At a Glance
- Tasks: Manage enquiries and deliver exceptional service to clients and borrowers.
- Company: Join a growing professional team in Ipswich focused on customer satisfaction.
- Benefits: Enjoy 25 days holiday, private health care, and wellbeing initiatives.
- Other info: Opportunities for career development and a supportive team culture.
- Why this job: Be part of a collaborative environment that values your contributions and growth.
- Qualifications: Strong organisational skills and a positive attitude towards learning.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for a General Enquiries Administrator to join our growing team in Ipswich. In this role, you’ll play a key part in delivering a great service experience, making sure all activity and enquiries are handled accurately, efficiently, and in line with SLAs, internal processes, and current legislation. You’ll be working with borrowers, third parties, and clients, helping to deliver positive outcomes while always treating customers fairly.
What You’ll Be Doing
- Managing and prioritising your workload to meet deadlines and regulatory requirements.
- Handling enquiries from borrowers, solicitors, third parties, and clients in line with agreed service levels.
- Making sure all information recorded is accurate, clear, and professional.
- Communicating confidently and clearly, both verbally and in writing.
- Working closely with your team to support each other and deliver results together.
- Proactively managing your own work and spotting opportunities to improve processes and outcomes.
- Handling sensitive or difficult conversations with empathy, professionalism, and confidence.
- Taking a solutions-focused approach when supporting customers and stakeholders.
- Using Microsoft Office tools as part of your day-to-day role.
What We’re Looking For
- Strong organisational skills and the ability to juggle priorities in a busy environment.
- Great attention to detail and pride in getting things right first time.
- A positive, can-do attitude and a willingness to learn new systems and processes.
- An empathetic approach and confidence when dealing with customers.
- A team-player who enjoys working collaboratively and supporting others.
- Clear and confident communication skills.
Why Join Us?
This is an excellent opportunity to be part of a growing, professional team that values providing top tier service to our clients. If you have a passion for helping customers, a strong attention to detail, and the ability to work within a collaborative team, we would love to hear from you!
BCMGlobal - Benefits summary
- 25 days holiday
- Purchase Leave (up to 30 days in total)
- Pension - employer matching up to 5%
- Life Assurance x4
- Private Health Care - Job dependant
- Free fruit Wednesdays
- Free tea / coffee / cordial
- Wellbeing Day
- Volunteering day
- CEG Life app for Crown House
- Showers and locked Bike hut
- Sports
General Enquiries Administrator in Suffolk employer: BCMGlobal
Contact Detail:
BCMGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Enquiries Administrator in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock interviews with friends or family. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight how your skills match the job description. Show them you’re the perfect fit for the General Enquiries Administrator role!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace General Enquiries Administrator in Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the General Enquiries Administrator role. Highlight your organisational skills and attention to detail, as these are key for managing enquiries and meeting deadlines.
Showcase Your Communication Skills: Since clear communication is crucial in this role, give examples of how you've effectively communicated with customers or team members in the past. This will show us that you can handle enquiries confidently and professionally.
Demonstrate Your Team Spirit: We love team players! Share experiences where you've collaborated with others to achieve a common goal. This will help us see how you can support your future colleagues and contribute to our positive work environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at BCMGlobal
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a General Enquiries Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing enquiries and ensuring compliance with SLAs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you manage your workload and prioritise tasks. Think of specific examples from your past experiences where you successfully juggled multiple priorities and met deadlines. This will highlight your ability to thrive in a busy environment.
✨Communicate Clearly and Confidently
Effective communication is key for this role, so practice articulating your thoughts clearly. During the interview, focus on speaking confidently and professionally, both verbally and in writing. You might even want to prepare a few questions to ask the interviewer, which can showcase your communication skills and engagement.
✨Emphasise Your Team Spirit
This position involves working closely with a team, so it's important to convey your collaborative nature. Share examples of how you've supported colleagues in the past or contributed to team success. Highlighting your ability to work well with others will resonate with the interviewers and align with their values.