At a Glance
- Tasks: Support customers through important financial journeys and manage post-completion servicing activities.
- Company: Join BCMGlobal, a leader in customer service with a focus on empathy and support.
- Benefits: 25 days holiday, employer-matched pension, and private health care options.
- Other info: Dynamic team environment with opportunities to support vulnerable customers.
- Why this job: Make a real difference every day while developing your expertise in a rewarding role.
- Qualifications: Excellent customer service skills and strong communication abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
Be Part of Our Specialist Servicing Team, join us as an Arrears Officer at BCMGlobal. Are you looking for a fresh challenge where you make a real difference every day? We’re looking for a customer focussed, empathetic Arrears Officer to join our Special Servicing Team in our Ipswich office. This is a great opportunity to work with a broad range of clients, including major banks and specialist lenders, while supporting customers through important financial journeys.
In this role, you’ll play a key part in managing post-completion servicing activities, ensuring everything is handled with accuracy, care, and professionalism. The work is varied and rewarding, giving you the chance to develop your expertise and make a genuine contribution every day.
We’re seeking individuals who are:
- Organised and able to juggle priorities while meeting deadlines.
- Experienced in delivering excellent customer service.
- A confident communicator – both verbal and written – with great attention to detail.
- A true team player who’s proactive, reliable, and ready to support colleagues.
- Empathetic and professional when handling sensitive or challenging conversations.
Ideal experience (not essential, but great to have):
- Experience in mortgages, lending, or specialist finance.
- Experience supporting vulnerable customers.
- Industry-recognised qualifications.
Why BCMGlobal?
- 25 days holiday (plus option to purchase more)
- Employer-matched pension (up to 5%)
- Private Health Care (role dependent)
Customer Service Representative in Suffolk employer: BCMGlobal
At BCMGlobal, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in our Ipswich office. Our culture fosters collaboration and personal growth, with opportunities to develop your skills while making a meaningful impact on our clients' financial journeys. With generous benefits such as 25 days of holiday, employer-matched pension contributions, and private health care, we ensure our employees feel valued and empowered to thrive in their roles.
