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- Tasks: Manage redemption enquiries and ensure accurate service delivery.
- Company: Join a growing team at BCMGlobal in Ipswich.
- Benefits: Enjoy 25 days holiday, private health care, and a supportive work environment.
- Why this job: Be part of a professional team that values customer service and collaboration.
- Qualifications: Strong organisational skills and a positive attitude are essential.
- Other info: Opportunities for personal growth and team support in a dynamic workplace.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Redemptions Administrator to join our growing Redemptions team in Ipswich. In this role, you’ll play a key part in delivering a great service experience, making sure all redemption activity and enquiries are handled accurately, efficiently, and in line with SLAs, internal processes, and current legislation. You’ll be working with borrowers, third parties, and clients, helping to deliver positive outcomes while always treating customers fairly.
What You’ll Be Doing
- Managing and prioritising your workload to meet deadlines and regulatory requirements.
- Handling redemption enquiries from borrowers, solicitors, third parties, and clients in line with agreed service levels.
- Making sure all information recorded is accurate, clear, and professional.
- Communicating confidently and clearly, both verbally and in writing.
- Working closely with your team to support each other and deliver results together.
- Proactively managing your own work and spotting opportunities to improve processes and outcomes.
- Handling sensitive or difficult conversations with empathy, professionalism, and confidence.
- Taking a solutions-focused approach when supporting customers and stakeholders.
- Using Microsoft Office tools as part of your day-to-day role.
What We’re Looking For
- Strong organisational skills and the ability to juggle priorities in a busy environment.
- Great attention to detail and pride in getting things right first time.
- A positive, can-do attitude and a willingness to learn new systems and processes.
- An empathetic approach and confidence when dealing with customers.
- A team-player who enjoys working collaboratively and supporting others.
- Clear and confident communication skills.
Why Join Us?
This is an excellent opportunity to be part of a growing, professional team that values providing top tier service to our clients. If you have a passion for helping customers, a strong attention to detail, and the ability to work within a collaborative team, we would love to hear from you!
Benefits summary:
- 25 days holiday
- Purchase Leave (up to 30 days in total)
- Pension - employer matching up to 5%
- Life Assurance x4
- Private Health Care - Job dependant
- Free fruit Wednesdays
- Free tea / coffee / cordial
- Wellbeing Day
- Volunteering day
- CEG Life app for Crown House
- Showers and locked Bike hut
- Sports & Social Club
- Employee Recognition Scheme
- Employee Referral Programme
- Summer/Christmas Party
- Discretionary Bonus Scheme
- Cycle to work scheme
- Eye care voucher scheme
Redemptions Administrator in Ipswich employer: BCMGlobal
Contact Detail:
BCMGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Redemptions Administrator in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Redemptions Administrator role. Think about how your skills match the job description and be ready to share examples that showcase your organisational skills and attention to detail.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’d be a great fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Redemptions Administrator in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Redemptions Administrator role. Highlight your organisational skills and attention to detail, as these are key for managing workloads and ensuring accuracy in your work.
Showcase Your Communication Skills: Since clear communication is crucial in this role, give examples of how you've effectively communicated with customers or team members in the past. This will show us that you can handle enquiries confidently and professionally.
Demonstrate Your Team Spirit: We love a team player! Share experiences where you've collaborated with others to achieve a common goal. This will help us see how you can support your future colleagues and contribute to our positive work environment.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at BCMGlobal
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Redemptions Administrator role. Familiarise yourself with the key responsibilities, such as handling redemption enquiries and managing workloads. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since strong organisational skills are crucial for this role, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you ensure accuracy and efficiency in your work, especially when dealing with sensitive information.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. You might be asked to explain complex processes or handle difficult scenarios, so think of ways to convey your thoughts clearly and professionally. Remember, confidence is key!
✨Emphasise Teamwork and Empathy
This role requires a collaborative approach, so be prepared to talk about your experiences working in teams. Highlight instances where you've supported colleagues or handled customer interactions with empathy. Showing that you can work well with others while maintaining a positive attitude will set you apart.
