BCMGlobal Mortgage Services is seeking an experienced Quality Assurance Manager to lead our QA function and ensure fair customer outcomes. This role focuses on Consumer Duty, customer journeys, and independent oversight across mortgage servicing operations in Ipswich.
You will lead the QA team, embed Consumer Duty throughout the business, assess interactions for fair treatment, identify customer harm, and drive improvements with data-driven insights for senior leadership and clients.
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Mortgage QA Leader - Consumer Duty & Customer Outcomes in Ipswich employer: BCMGlobal
At BCMGlobal, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a Senior BI Analyst, you will benefit from continuous professional development opportunities and be part of a team that values data-driven decision-making, all while enjoying the vibrant atmosphere of our location. Join us to make a meaningful impact in the mortgage services sector and grow your career in a supportive environment.
