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For Companies At a Glance
- Tasks: Manage enquiries and deliver top-notch service to clients and borrowers.
- Company: Join a growing professional team in Ipswich focused on customer satisfaction.
- Benefits: Enjoy 25 days holiday, private health care, and a supportive work environment.
- Other info: Opportunities for career development and employee recognition.
- Why this job: Be part of a collaborative team that values your contributions and growth.
- Qualifications: Strong organisational skills and a positive attitude towards learning.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for a General Enquiries Administrator to join our growing team in Ipswich. In this role, you’ll play a key part in delivering a great service experience, making sure all activity and enquiries are handled accurately, efficiently, and in line with SLAs, internal processes, and current legislation.
You’ll be working with borrowers, third parties, and clients, helping to deliver positive outcomes while always treating customers fairly.
What You’ll Be Doing
- Managing and prioritising your workload to meet deadlines and regulatory requirements.
- Handling enquiries from borrowers, solicitors, third parties, and clients in line with agreed service levels.
- Making sure all information recorded is accurate, clear, and professional.
- Communicating confidently and clearly, both verbally and in writing.
- Working closely with your team to support each other and deliver results together.
- Proactively managing your own work and spotting opportunities to improve processes and outcomes.
- Handling sensitive or difficult conversations with empathy, professionalism, and confidence.
- Taking a solutions-focused approach when supporting customers and stakeholders.
- Using Microsoft Office tools as part of your day-to-day role.
What We’re Looking For
- Strong organisational skills and the ability to juggle priorities in a busy environment.
- Great attention to detail and pride in getting things right first time.
- A positive, can-do attitude and a willingness to learn new systems and processes.
- An empathetic approach and confidence when dealing with customers.
- A team-player who enjoys working collaboratively and supporting others.
- Clear and confident communication skills.
Why Join Us?
This is an excellent opportunity to be part of a growing, professional team that values providing top tier service to our clients. If you have a passion for helping customers, a strong attention to detail, and the ability to work within a collaborative team, we would love to hear from you!
Benefits summary
- 25 days holiday
- Purchase Leave (up to 30 days in total)
- Pension - employer matching up to 5%
- Life Assurance x4
- Private Health Care - Job dependant
- Free fruit Wednesdays
- Free tea / coffee / cordial
- Wellbeing Day
- Volunteering day
- CEG Life app for Crown House
- Showers and locked Bike hut
- Sports & Social Club
- Employee Recognition Scheme
- Employee Referral Programme
- Summer/Christmas Party
- Discretionary Bonus Scheme
- Cycle to work scheme
- Eye care voucher scheme
General Enquiries Administrator in Ipswich employer: BCMGlobal
Contact Detail:
BCMGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Enquiries Administrator in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in your desired field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest. Sometimes, creating your own opportunity is the best way to land that dream role.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace General Enquiries Administrator in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the General Enquiries Administrator role. Highlight your organisational skills and attention to detail, as these are key for managing enquiries and meeting deadlines.
Showcase Your Communication Skills: Since clear communication is crucial in this role, give examples of how you've effectively communicated with customers or team members in the past. This will show us that you can handle sensitive conversations with empathy and professionalism.
Demonstrate Your Team Spirit: We love a team player! Share experiences where you've collaborated with others to achieve a common goal. This will help us see how you can support your colleagues and contribute to our positive work environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at BCMGlobal
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a General Enquiries Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing enquiries and prioritising workloads. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since clear communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you handled sensitive conversations or worked collaboratively with a team. Practising these scenarios can help you articulate your experiences confidently during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially in a busy environment. You might want to share specific strategies or tools you use to stay organised. This will highlight your ability to meet deadlines and handle multiple enquiries efficiently, which is essential for the role.
✨Emphasise Your Empathy and Problem-Solving Skills
Prepare to talk about situations where you've had to deal with difficult customers or challenging scenarios. Focus on how you approached these situations with empathy and a solutions-focused mindset. This will show that you can handle sensitive conversations professionally while striving for positive outcomes.