At a Glance
- Tasks: Support customers through important financial journeys and manage post-completion servicing activities.
- Company: BCMGlobal, a supportive and professional team focused on making a difference.
- Benefits: 25 days holiday, private health care, employer-matched pension, and wellbeing days.
- Other info: Join a dynamic team with opportunities for recognition and career growth.
- Why this job: Make a real impact while developing your skills in a rewarding environment.
- Qualifications: Excellent customer service skills and a proactive, empathetic approach.
The predicted salary is between 25000 - 30000 £ per year.
Be part of our Specialist Servicing Team, join us as an Arrears Officer at BCMGlobal. Are you looking for a fresh challenge where you make a real difference every day? We're looking for a customer focussed, empathetic Arrears Officer to join our Special Servicing Team in our Ipswich office. This is a great opportunity to work with a broad range of clients, including major banks and specialist lenders, while supporting customers through important financial journeys.
In this role, you'll play a key part in managing post-completion servicing activities, ensuring everything is handled with accuracy, care, and professionalism. The work is varied and rewarding, giving you the chance to develop your expertise and make a genuine contribution every day.
We're seeking individuals who are:
- Organised and able to juggle priorities while meeting deadlines.
- Experienced in delivering excellent customer service.
- A confident communicator – both verbal and written – with great attention to detail.
- A true team player who's proactive, reliable, and ready to support colleagues.
- Empathetic and professional when handling sensitive or challenging conversations.
Ideal experience (not essential, but great to have):
- Experience in mortgages, lending, or specialist finance.
- Experience supporting vulnerable customers.
- Industry-recognised qualifications.
Why BCMGlobal?
- 25 days holiday (plus option to purchase more)
- Employer-matched pension (up to 5%)
- Private Health Care (role dependent) & Life Assurance (x4 salary)
- Wellbeing & Volunteering Day
- Cycle to Work scheme, sports & social club, summer/Christmas parties
- Recognition & referral rewards discretionary bonus scheme
At BCMGlobal, you'll be joining a supportive, professional team where your skills are valued, your voice is heard, and your work makes a difference. Ready to take the next step, apply today and take the first step towards an exciting future with BCMGlobal.
Customer Service Representative in Ipswich employer: BCMGlobal
At BCMGlobal, we pride ourselves on being an exceptional employer, offering a supportive and professional work environment in our Ipswich office. As a Customer Service Representative, you'll enjoy a range of benefits including 25 days holiday, private health care, and opportunities for personal growth while making a meaningful impact on our clients' financial journeys. Join our dynamic team where your contributions are recognised, and you can thrive both personally and professionally.
