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- Tasks: Manage enquiries and deliver exceptional service while supporting clients and colleagues.
- Company: Join a growing professional team in Ipswich focused on customer satisfaction.
- Benefits: Enjoy 25 days holiday, private healthcare, and a vibrant workplace culture.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: Strong organisational skills, attention to detail, and a positive attitude.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for a General Enquiries Administrator to join our growing team in Ipswich. In this role, you’ll play a key part in delivering a great service experience, making sure all activity and enquiries are handled accurately, efficiently, and in line with SLAs, internal processes, and current legislation.
You’ll be working with borrowers, third parties, and clients, helping to deliver positive outcomes while always treating customers fairly.
What You’ll Be Doing
- Managing and prioritising your workload to meet deadlines and regulatory requirements.
- Handling enquiries from borrowers, solicitors, third parties, and clients in line with agreed service levels.
- Making sure all information recorded is accurate, clear, and professional.
- Communicating confidently and clearly, both verbally and in writing.
- Working closely with your team to support each other and deliver results together.
- Proactively managing your own work and spotting opportunities to improve processes and outcomes.
- Handling sensitive or difficult conversations with empathy, professionalism, and confidence.
- Taking a solutions-focused approach when supporting customers and stakeholders.
- Using Microsoft Office tools as part of your day-to-day role.
What We’re Looking For
- Strong organisational skills and the ability to juggle priorities in a busy environment.
- Great attention to detail and pride in getting things right first time.
- A positive, can-do attitude and a willingness to learn new systems and processes.
- An empathetic approach and confidence when dealing with customers.
- A team-player who enjoys working collaboratively and supporting others.
- Clear and confident communication skills.
Why Join Us?
This is an excellent opportunity to be part of a growing, professional team that values providing top tier service to our clients. If you have a passion for helping customers, a strong attention to detail, and the ability to work within a collaborative team, we would love to hear from you!
Benefits summary:
- 25 days holiday
- Purchase Leave (up to 30 days in total)
- Pension - employer matching up to 5%
- Life Assurance x4
- Private Health Care - Job dependant
- Free fruit Wednesdays
- Free tea / coffee / cordial
- Wellbeing Day
- Volunteering day
- CEG Life app for Crown House
- Showers and locked Bike hut
- Sports & Social Club
- Employee Recognition Scheme
- Employee Referral Programme
- Summer/Christmas Party
- Discretionary Bonus Scheme
- Cycle to work scheme
- Eye care voucher scheme
Locations
General Enquiries Administrator in Ipswich, Suffolk employer: BCMGlobal
Contact Detail:
BCMGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Enquiries Administrator in Ipswich, Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you get comfortable with answering questions and showcasing your skills confidently.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative!
✨Tip Number 4
Stay organised! Keep track of the jobs you’ve applied for and any follow-ups you need to do. This will help you manage your time effectively and ensure you don’t miss any opportunities.
We think you need these skills to ace General Enquiries Administrator in Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the General Enquiries Administrator role. Highlight your organisational skills and attention to detail, as these are key for managing enquiries and meeting deadlines.
Showcase Your Communication Skills: Since clear communication is crucial in this role, give examples of how you've effectively communicated with customers or team members in the past. This will show us that you can handle enquiries confidently and professionally.
Emphasise Teamwork: We love a team player! Share experiences where you've collaborated with others to achieve a common goal. This will demonstrate your ability to support your colleagues and contribute to a positive work environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at BCMGlobal
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a General Enquiries Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing enquiries and ensuring compliance with SLAs. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you manage your workload and prioritise tasks. Think of specific examples from your past experiences where you successfully juggled multiple responsibilities while meeting deadlines. This will show that you can thrive in a busy environment.
✨Communicate Clearly and Confidently
Effective communication is key in this position. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a few scenarios where you handled difficult conversations with empathy and professionalism, as this will highlight your ability to connect with customers.
✨Emphasise Team Collaboration
This role involves working closely with a team, so be ready to share examples of how you've collaborated with others in the past. Highlight your team-player attitude and willingness to support colleagues, as this aligns perfectly with the company’s values and culture.