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For Companies At a Glance
- Tasks: Manage loan portfolios and provide top-notch customer service in a supportive team.
- Company: BCMGlobal Mortgage Services, a growing professional team focused on client satisfaction.
- Benefits: 25 days holiday, private health care, wellbeing days, and employee recognition schemes.
- Why this job: Join us to make a real difference in customers' lives while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Collaborative environment with opportunities for professional growth and community involvement.
The predicted salary is between 30000 - 40000 £ per year.
BCMGlobal Mortgage Services are seeking an Arrears Officer to join our Special Servicing Team. As part of your role, you will be responsible for managing various loan portfolios on behalf of our valued clients, undertaking a range of post-completion special servicing activities in line with service level agreements, internal procedures, and current legislation. Our clients include banks, specialist lenders, and private equity funds. As a Customer Service Officer, you will be expected to consistently provide an excellent level of service, ensuring that we treat customers fairly and work towards delivering the best possible outcomes.
Who Are We Looking For?
- Essential:
- Previous customer service experience.
- Ability to organise your workload efficiently to meet deadlines and regulatory requirements.
- Excellent communication skills at all levels, both verbal and written.
- High attention to detail, ensuring information is recorded accurately, factually, and professionally.
- Ability to work effectively as part of a team, being cooperative, supportive, and reliable with a proactive can-do attitude.
- An empathetic manner with the ability to confidently handle difficult conversations while being sensitive and appropriate.
- Experience in the mortgage/lending industry.
- Basic knowledge of buy-to-let mortgages and specialist finance in the UK.
- Understanding of the applicable regulations governing the financial services industry.
- Experience of supporting Vulnerable Customers.
- Industry-recognised qualification.
Why Join Us?
This is an excellent opportunity to be part of a growing, professional team that values providing top-tier service to our clients. If you have a passion for helping customers, a strong attention to detail, and the ability to work within a collaborative team, we would love to hear from you!
BCMGlobal - Benefits summary:
- 25 days holiday
- Purchase Leave (up to 30 days in total)
- Pension - employer matching up to 5%
- Life Assurance x4
- Private Health Care - Job dependant
- Free fruit Wednesdays
- Free tea / coffee / cordial
- Wellbeing Day
- Volunteering day
- CEG Life app for Crown House
- Showers and locked Bike hut
- Sports & Social Committee
- Employee Recognition Scheme
- Employee Referral Programme
- Summer/Christmas Party
- Discretionary Bonus Scheme
- Cycle to work scheme
- Eye care voucher scheme
Locations
Collections Officer - Mortgages in Ipswich, Suffolk employer: BCMGlobal
Contact Detail:
BCMGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer - Mortgages in Ipswich, Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and lending industry. You never know who might have a lead on a Collections Officer role or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle difficult conversations with customers. Show us your empathetic side and how you can keep things professional under pressure.
✨Tip Number 3
Research BCMGlobal and our values. Understand what makes us tick and how we treat our clients. This will help you tailor your responses and show us that you're genuinely interested in being part of our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our awesome team.
We think you need these skills to ace Collections Officer - Mortgages in Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your background fits with our values. Keep it professional but let your personality show through!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at BCMGlobal
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgages and the lending industry. Familiarise yourself with buy-to-let mortgages and any relevant regulations. This will show that you're not just interested in the role, but that you understand the industry too.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've provided excellent customer service. Think about how you handled difficult conversations or supported vulnerable customers. This will demonstrate your ability to empathise and communicate effectively.
✨Organise and Prioritise
Since the role involves managing various loan portfolios, be ready to discuss how you organise your workload. Share specific strategies you use to meet deadlines and ensure compliance with regulations. This will highlight your attention to detail and efficiency.
✨Be a Team Player
BCMGlobal values collaboration, so think of examples that showcase your ability to work well within a team. Talk about how you've supported colleagues in the past and how you maintain a positive attitude, even under pressure. This will show that you're a reliable and cooperative candidate.