Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage loan portfolios and provide exceptional customer service in a supportive team.
- Company: BCMGlobal Mortgage Services, a growing professional team focused on client satisfaction.
- Benefits: 25 days holiday, private health care, pension matching, and fun social events.
- Why this job: Join a dynamic team dedicated to helping customers and making a real difference.
- Qualifications: Customer service experience, strong communication skills, and attention to detail.
- Other info: Opportunities for career growth and a collaborative work environment.
The predicted salary is between 30000 - 40000 £ per year.
BCMGlobal Mortgage Services are seeking an Arrears Officer to join our Special Servicing Team. As part of your role, you will be responsible for managing various loan portfolios on behalf of our valued clients, undertaking a range of post-completion special servicing activities in line with service level agreements, internal procedures, and current legislation. Our clients include banks, specialist lenders, and private equity funds.
As a Customer Service Officer, you will be expected to consistently provide an excellent level of service, ensuring that we treat customers fairly and work towards delivering the best possible outcomes.
Who Are We Looking For?
- Essential:
- Previous customer service experience.
- Ability to organise your workload efficiently to meet deadlines and regulatory requirements.
- Excellent communication skills at all levels, both verbal and written.
- High attention to detail, ensuring information is recorded accurately, factually, and professionally.
- Ability to work effectively as part of a team, being cooperative, supportive, and reliable with a proactive can-do attitude.
- An empathetic manner with the ability to confidently handle difficult conversations while being sensitive and appropriate.
- Experience in the mortgage/lending industry.
- Basic knowledge of buy-to-let mortgages and specialist finance in the UK.
- Understanding of the applicable regulations governing the financial services industry.
- Experience of supporting Vulnerable Customers.
- Industry-recognised qualification.
Why Join Us?
This is an excellent opportunity to be part of a growing, professional team that values providing top-tier service to our clients. If you have a passion for helping customers, a strong attention to detail, and the ability to work within a collaborative team, we would love to hear from you!
BCMGlobal - Benefits summary:
- 25 days holiday
- Purchase Leave (up to 30 days in total)
- Pension - employer matching up to 5%
- Life Assurance x4
- Private Health Care - Job dependant
- Free fruit Wednesdays
- Free tea / coffee / cordial
- Wellbeing Day
- Volunteering day
- CEG Life app for Crown House
- Showers and locked Bike hut
- Sports & Social Committee
- Employee Recognition Scheme
- Employee Referral Programme
- Summer/Christmas Party
- Discretionary Bonus Scheme
- Cycle to work scheme
- Eye care voucher scheme
Locations
Collections & Litigation Officer in Ipswich, Suffolk employer: BCMGlobal
Contact Detail:
BCMGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections & Litigation Officer in Ipswich, Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and lending industry. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Prepare for those tricky conversations! Since you'll be handling sensitive situations, practice your communication skills. Role-play with a friend to get comfortable discussing difficult topics while maintaining empathy and professionalism.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've accurately managed information in past roles. This will demonstrate your ability to meet regulatory requirements and keep everything above board.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at BCMGlobal. Don’t miss out on this opportunity!
We think you need these skills to ace Collections & Litigation Officer in Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections & Litigation Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your background fits with our values. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Be clear, concise, and check for any typos or errors. We appreciate attention to detail, so show us you’ve got it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at BCMGlobal
✨Know Your Stuff
Make sure you brush up on your knowledge of the mortgage and lending industry. Familiarise yourself with buy-to-let mortgages and any relevant regulations. This will show that you're not just interested in the role, but that you understand the field.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've provided excellent customer service. Think about times when you handled difficult conversations or supported vulnerable customers. This will demonstrate your ability to empathise and communicate effectively.
✨Organise and Prioritise
Since the role involves managing various loan portfolios, be ready to discuss how you organise your workload. Share specific strategies you use to meet deadlines and ensure compliance with regulations. This will highlight your attention to detail and efficiency.
✨Be a Team Player
BCMGlobal values collaboration, so think of examples that showcase your ability to work well within a team. Talk about how you've been supportive and reliable in past roles, and how you can bring that proactive attitude to their Special Servicing Team.