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For Companies At a Glance
- Tasks: Manage loan portfolios and provide top-notch customer service in a supportive team.
- Company: BCMGlobal Mortgage Services, a growing professional team focused on client satisfaction.
- Benefits: 25 days holiday, pension matching, private health care, and fun team events.
- Why this job: Join us to make a real difference in customers' lives while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
BCMGlobal Mortgage Services are seeking an Arrears Officer to join our Special Servicing Team. As part of your role, you will be responsible for managing various loan portfolios on behalf of our valued clients, undertaking a range of post-completion special servicing activities in line with service level agreements, internal procedures, and current legislation. Our clients include banks, specialist lenders, and private equity funds. As a Customer Service Officer, you will be expected to consistently provide an excellent level of service, ensuring that we treat customers fairly and work towards delivering the best possible outcomes.
Who Are We Looking For?
- Essential:
- Previous customer service experience.
- Ability to organise your workload efficiently to meet deadlines and regulatory requirements.
- Excellent communication skills at all levels, both verbal and written.
- High attention to detail, ensuring information is recorded accurately, factually, and professionally.
- Ability to work effectively as part of a team, being cooperative, supportive, and reliable with a proactive can-do attitude.
- An empathetic manner with the ability to confidently handle difficult conversations while being sensitive and appropriate.
- Experience in the mortgage/lending industry.
- Basic knowledge of buy-to-let mortgages and specialist finance in the UK.
- Understanding of the applicable regulations governing the financial services industry.
- Experience of supporting Vulnerable Customers.
- Industry-recognised qualification.
Why Join Us?
This is an excellent opportunity to be part of a growing, professional team that values providing top-tier service to our clients. If you have a passion for helping customers, a strong attention to detail, and the ability to work within a collaborative team, we would love to hear from you!
BCMGlobal - Benefits summary:
- 25 days holiday
- Purchase Leave (up to 30 days in total)
- Pension - employer matching up to 5%
- Life Assurance x4
- Private Health Care - Job dependant
- Free fruit Wednesdays
- Free tea / coffee / cordial
- Wellbeing Day
- Volunteering day
- CEG Life app for Crown House
- Showers and locked Bike hut
- Sports & Social Committee
- Employee Recognition Scheme
- Employee Referral Programme
- Summer/Christmas Party
- Discretionary Bonus Scheme
- Cycle to work scheme
- Eye care voucher scheme
Locations
Arrears Officer in Ipswich, Suffolk employer: BCMGlobal
Contact Detail:
BCMGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears Officer in Ipswich, Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and lending industry. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Prepare for those tricky questions! Think about how you’d handle difficult conversations with customers. Practising your responses will help you feel more confident during interviews, especially when discussing your customer service experience.
✨Tip Number 3
Show off your attention to detail! Bring examples of how you've organised workloads or managed deadlines in previous roles. This will demonstrate your ability to meet regulatory requirements and keep everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at BCMGlobal.
We think you need these skills to ace Arrears Officer in Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the Arrears Officer role. We want to see how you can bring your unique flair to our Special Servicing Team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your background fits with our values at BCMGlobal. Keep it friendly and professional!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BCMGlobal
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the mortgage and lending industry. Familiarise yourself with buy-to-let mortgages and any relevant regulations. This will show that you're not just interested in the role but also understand the context in which BCMGlobal operates.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've provided excellent customer service. Think about times when you handled difficult conversations or supported vulnerable customers. This will demonstrate your ability to empathise and communicate effectively, which is crucial for the Arrears Officer role.
✨Organise Your Thoughts
Since the role requires efficient workload management, practice articulating how you prioritise tasks and meet deadlines. You might want to prepare a brief outline of how you would approach managing a loan portfolio, as this could come up during the interview.
✨Be a Team Player
BCMGlobal values collaboration, so be ready to discuss how you work within a team. Share specific instances where you've been supportive and cooperative with colleagues. Highlighting your proactive attitude will resonate well with the interviewers.