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- Tasks: Support customers through financial journeys as an Arrears Officer in a dynamic team.
- Company: Join BCMGlobal, a leader in specialist servicing with a focus on customer care.
- Benefits: Enjoy 25 days holiday, private healthcare, and a cycle to work scheme.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Customer service experience is key; mortgage or finance background is a plus.
- Other info: Be part of a vibrant team with fun events and recognition rewards.
The predicted salary is between 28800 - 43200 £ per year.
Be Part of Our Specialist Servicing Team, join us as an Arrears Officer at BCMGlobal
Are you looking for a new challenge where you make a real difference? We’re looking for a customer focussed, empathetic Arrears Officer to join our Special Servicing Team in our Ipswich office. This is a great opportunity to work with a broad range of clients, including major banks and specialist lenders, while supporting customers through important financial journeys.
In this role, you’ll play a key part in managing post-completion servicing activities, ensuring everything is handled with accuracy, care, and professionalism. The work is varied and rewarding, giving you the chance to develop your expertise and make a genuine contribution every day.
We’re seeking individuals who are:
- Organised and able to juggle priorities while meeting deadlines.
- Experienced in delivering excellent customer service.
- A confident communicator – both verbal and written – with great attention to detail.
- A true team player who’s proactive, reliable, and ready to support colleagues.
- Empathetic and professional when handling sensitive or challenging conversations.
Ideal experience (not essential, but great to have)
- Experience in mortgages, lending, or specialist finance.
- Experience supporting vulnerable customers.
- Industry-recognised qualifications.
Why BCMGlobal?
- 25 days holiday (plus option to purchase more)
- Employer-matched pension (up to 5%)
- Private Health Care (role dependent) & Life Assurance (x4 salary)
- Wellbeing & Volunteering Day
- Cycle to Work scheme, sports & social club, summer/Christmas parties
- Recognition & referral rewards + discretionary bonus scheme
At BCMGlobal, you’ll be joining a supportive, professional, team where your skills are valued, your voice is heard, and your work makes a difference.
Ready to take the next step, apply today and take the first step towards an exciting future with BCMGlobal.
Arrears Officer employer: BCMGlobal
Contact Detail:
BCMGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears Officer
✨Tip Number 1
Familiarise yourself with the financial services industry, particularly in areas related to mortgages and lending. Understanding the terminology and processes will help you engage more confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you handled challenging conversations or supported vulnerable customers, as these experiences will resonate well with the hiring team.
✨Tip Number 3
Showcase your organisational skills by discussing how you manage multiple priorities effectively. You might want to share strategies or tools you use to stay on top of tasks, as this aligns perfectly with the requirements of the Arrears Officer position.
✨Tip Number 4
Demonstrate your empathy and professionalism by preparing for potential scenarios you might face in the role. Practising responses to sensitive situations can help you convey your ability to handle difficult conversations with care and understanding.
We think you need these skills to ace Arrears Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any background in finance or lending. Use specific examples that demonstrate your organisational skills and ability to handle sensitive situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and communication skills. Mention why you are interested in the Arrears Officer position and how your values align with BCMGlobal's mission to support customers through financial journeys.
Highlight Relevant Skills: In your application, emphasise your attention to detail and ability to manage multiple priorities. Provide examples of how you've successfully navigated challenging conversations or supported vulnerable customers in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at BCMGlobal
✨Showcase Your Customer Service Skills
As an Arrears Officer, you'll be dealing with a variety of clients. Be prepared to share specific examples of how you've delivered excellent customer service in the past, especially in challenging situations.
✨Demonstrate Empathy and Professionalism
This role requires handling sensitive conversations. Think of instances where you've shown empathy and professionalism, and be ready to discuss how you approached those situations.
✨Highlight Your Organisational Skills
You'll need to juggle multiple priorities while meeting deadlines. Prepare to talk about your time management strategies and how you stay organised in a busy work environment.
✨Prepare for Teamwork Questions
Being a team player is crucial for this role. Reflect on your experiences working in teams, and be ready to discuss how you support colleagues and contribute to a collaborative environment.
