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- Tasks: Join our team as an Arrears Officer, managing customer financial journeys with care and professionalism.
- Company: BCMGlobal is a supportive company focused on making a difference in financial services.
- Benefits: Enjoy 25 days holiday, private health care, and a cycle to work scheme.
- Why this job: Make a real impact while developing your skills in a dynamic and rewarding environment.
- Qualifications: We're looking for organised, empathetic communicators with a knack for customer service.
- Other info: Ideal experience includes mortgages or lending, but not essential. Join us and be heard!
The predicted salary is between 28800 - 43200 £ per year.
Be Part of Our Specialist Servicing Team, join us as an Arrears Officer at BCMGlobal Are you looking for a new challenge where you make a real difference? We’re looking for a customer focussed, empathetic Arrears Officer to join our Special Servicing Team in our Ipswich office. This is a great opportunity to work with a broad range of clients, including major banks and specialist lenders, while supporting customers through important financial journeys. In this role, you’ll play a key part in managing post-completion servicing activities, ensuring everything is handled with accuracy, care, and professionalism. The work is varied and rewarding, giving you the chance to develop your expertise and make a genuine contribution every day. We’re seeking individuals who are: Organised and able to juggle priorities while meeting deadlines. Experienced in delivering excellent customer service. A confident communicator – both verbal and written – with great attention to detail. A true team player who’s proactive, reliable, and ready to support colleagues. Empathetic and professional when handling sensitive or challenging conversations. Ideal experience (not essential, but great to have) Experience in mortgages, lending, or specialist finance. Experience supporting vulnerable customers. Industry-recognised qualifications. Why BCMGlobal? 25 days holiday (plus option to purchase more) Employer-matched pension (up to 5%) Private Health Care (role dependent) & Life Assurance (x4 salary) Wellbeing & Volunteering Day Cycle to Work scheme, sports & social club, summer/Christmas parties Recognition & referral rewards discretionary bonus scheme At BCMGlobal, you’ll be joining a supportive, professional, team where your skills are valued, your voice is heard, and your work makes a difference. Ready to take the next step, apply today and take the first step towards an exciting future with BCMGlobal.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Arrears Officer employer: BCMGlobal
Contact Detail:
BCMGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears Officer
✨Tip Number 1
Familiarise yourself with the financial services industry, particularly in areas related to mortgages and lending. Understanding the terminology and processes will help you communicate effectively during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Prepare for situational questions by thinking of examples from your past experiences where you've successfully handled sensitive customer interactions. This will showcase your empathy and professionalism, which are key traits for an Arrears Officer.
✨Tip Number 3
Network with professionals in the financial services sector, especially those who work in arrears management or customer service roles. Engaging with them can provide insights into the job and may even lead to referrals.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage multiple priorities and deadlines in your previous roles. Being able to articulate this clearly will show that you're well-suited for the dynamic nature of the Arrears Officer position.
We think you need these skills to ace Arrears Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Arrears Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any financial roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and attention to detail.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your empathy and communication skills, and provide examples of how you've successfully supported customers in challenging situations.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for the Arrears Officer role.
How to prepare for a job interview at BCMGlobal
✨Showcase Your Customer Service Skills
As an Arrears Officer, you'll be dealing with a variety of clients. Be prepared to share examples of how you've delivered excellent customer service in the past, especially in challenging situations. Highlight your ability to empathise and support customers through difficult financial journeys.
✨Demonstrate Organisational Skills
This role requires juggling multiple priorities while meeting deadlines. During the interview, discuss specific strategies you use to stay organised and manage your time effectively. Mention any tools or methods that help you keep track of tasks and ensure accuracy in your work.
✨Communicate Clearly and Confidently
Effective communication is key for this position. Practice articulating your thoughts clearly, both verbally and in writing. You might want to prepare answers to common interview questions and consider how you can convey your attention to detail in your responses.
✨Prepare for Sensitive Conversations
Handling sensitive topics is part of the job. Think about past experiences where you've had to navigate difficult conversations with empathy and professionalism. Be ready to discuss how you approach these situations and maintain a supportive environment for customers.
