Service Delivery Administrator in London

BCM One is looking for a Service Delivery Administrator to join our Pure IP Service Delivery team. This role supports the delivery of voice and telecom services for business customers by handling the administrative aspects of service orders, with a strong emphasis on number porting and VoIP services. You will help ensure customer services are provisioned accurately, efficiently, and on schedule.

In this role, you will work closely with Service Delivery Engineers, other administrators, project teams, vendors, and customers. Your responsibilities include managing regional tickets and orders, monitoring queues, and communicating updates throughout the delivery process. Strong attention to detail, organization, and clear communication are critical for success.

This role is a strong fit for someone with experience in a voice or telecom service delivery environment, including hands-on number porting experience, who is looking to continue developing their skills within a collaborative and supportive team. The ideal candidate is proactive, detail-oriented, customer-focused, and comfortable working independently.

Work Locations: This role is hybrid within the UK. For the right candidate, we are open to considering reduced or monthly office visits. Some in-office attendance will be required during the training period. This position must live and be authorized to work in the United Kingdom; it is not eligible for relocation or sponsorship.

Hours: Core hours are typically 9:00 am to 5:30 pm UK time.

Travel: Approximately 5% or less.

What You Will Do:

• Act as the administrative point of contact for customer orders, cancellations and porting requests.
• Ensure that provisioning tasks are escalated correctly within the SLAs.
• Liaise with suppliers to ensure services are delivered on time to our customers.
• Liaise with customers to ensure we have correct and complete information from them to fulfil their requests.
• Handle customer and third-party sensitive information in accordance with the company information classification and handling policy.
• Ensure that customers have a positive experience when working with our provisioning department.
• Manage stock and number inventories to ensure the numbers are correctly allocated to customers and made available when necessary.
• Adhere to the guidelines of the Acceptable Use Policy and follow the company ethics detailed within the Code of Conduct Policy.
• Attend all Security Training sessions and follow the company’s Security Incident Management Process to report security events.
• Follow guidelines for physical security of the equipment provided and observe clear desk and clear screen policy as defined in the company’s Physical and Environmental Security Policy.
• Be aware of the technical requirements when working remotely and apply as many secure remote working guidelines as possible as defined within the Remote Working Policy.
• Be aware of the requirements for classification and handling of all information accessed or processed, as is defined within Pure IP’s Information Classification and Handling Policy.
• Prioritize tasks and adhere to established processes.
• Assist with audits as required.

What You Will Need:

• 1-3 years of telecommunications and/or voice service delivery experience, including at least 1 year of hands-on number porting experience.
• Experience fulfilling VoIP services, such as phone numbers, SIP trunks, and related services.
• Hands-on experience managing service orders and support tickets.
• Strong written and verbal communication skills.
• Customer-focused approach, with the ability to build positive, professional relationships.
• Strong organizational skills, including effective time management and attention to detail.
• Experience using Microsoft 365, including Excel and Word.
• Ability to work independently and proactively.
• Working knowledge of ServiceNow is preferred.

Who We Are: BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen. When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One: We are committed to creating an environment that fosters accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team: We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth. We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized: We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year. We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard: We empower our team members to speak up and look for opportunities in challenges. We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive base salary.
• Annual salary reviews.
• Holiday entitlement (paid annual leave).
• Paid UK bank holidays.
• Critical illness cover.
• Income protection insurance.
• Private medical insurance (PMI).
• Employer-matched NEST pension scheme.
• Life assurance.

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.