At a Glance
- Tasks: Support voice and telecom services by managing service orders and ensuring timely delivery.
- Company: Join BCM One, a dynamic company in the telecom industry.
- Benefits: Competitive salary, annual reviews, paid leave, and hybrid work options.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Be part of a collaborative team and enhance your skills in telecom service delivery.
- Qualifications: 1-3 years in telecom with hands-on number porting experience required.
The predicted salary is between 30000 - 40000 € per year.
BCM One is looking for a Service Delivery Administrator to join our Pure IP Service Delivery team. This role supports the delivery of voice and telecom services for business customers by handling the administrative aspects of service orders, with a strong emphasis on number porting and VoIP services. You will help ensure customer services are provisioned accurately, efficiently, and on schedule.
In this role, you will work closely with Service Delivery Engineers, other administrators, project teams, vendors, and customers. Your responsibilities include managing regional tickets and orders, monitoring queues, and communicating updates throughout the delivery process. Strong attention to detail, organization, and clear communication are critical for success.
This role is a strong fit for someone with experience in a voice or telecom service delivery environment, including hands-on number porting experience, who is looking to continue developing their skills within a collaborative and supportive team. The ideal candidate is proactive, detail-oriented, customer-focused, and comfortable working independently.
Work Locations
This role is hybrid within the UK. For the right candidate, we are open to considering reduced or monthly office visits. Some in-office attendance will be required during the training period. This position must live and be authorised to work in the United Kingdom; it is not eligible for relocation or sponsorship.
Hours
Core hours are typically 9:00 am to 5:30 pm UK time.
Travel
Approximately 5% or less.
What You Will Do
- Act as the administrative point of contact for customer orders, cancellations and porting requests
- Ensure that provisioning tasks are escalated correctly within the SLAs
- Liaise with suppliers to ensure services are delivered on time to our customers
- Liaise with customers to ensure we have correct and complete information from them to fulfil their requests
- Handle customer and third-party sensitive information in accordance with the company information classification and handling policy
- Ensure that customers have a positive experience when working with our provisioning department
- Manage stock and number inventories to ensure the numbers are correctly allocated to customers and made available when necessary
- Adhere to the guidelines of the Acceptable Use Policy and follow the company ethics detailed within the Code of Conduct Policy
- Attend all Security Training sessions and follow the company’s Security Incident Management Process to report security events
- Follow guidelines for physical security of the equipment provided and observe clear desk and clear screen policy as defined in the company’s Physical and Environmental Security Policy
- Be aware of the technical requirements when working remotely and apply as many secure remote working guidelines as possible as defined within the Remote Working Policy
- Be aware of the requirements for classification and handling of all information accessed or processed, as is defined within Pure IP’s Information Classification and Handling Policy
- Prioritise tasks and adhere to established processes
- Assist with audits as required
What You Will Need
- 1-3 years of telecommunications and/or voice service delivery experience, including at least 1 year of hands-on number porting experience
- Experience fulfilling VoIP services, such as phone numbers, SIP trunks, and related services
- Hands-on experience managing service orders and support tickets
- Strong written and verbal communication skills
- Customer-focused approach, with the ability to build positive, professional relationships
- Strong organisational skills, including effective time management and attention to detail
- Experience using Microsoft 365, including Excel and Word
- Ability to work independently and proactively
- Working knowledge of ServiceNow is preferred
How we take care of you
- Competitive base salary
- Annual salary reviews
- Holiday entitlement (paid annual leave)
- Paid UK
Service Delivery Administrator in London employer: BCM One , Inc.
BCM One is an exceptional employer that fosters a collaborative and supportive work culture, making it an ideal place for a Service Delivery Administrator to thrive. With a focus on employee growth, we offer competitive salaries, annual reviews, and generous holiday entitlements, all while providing the flexibility of a hybrid working model in the UK. Join us to be part of a team that values attention to detail and customer satisfaction, ensuring you have the tools and support needed to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the telecom industry, especially those who work at BCM One or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your VoIP knowledge and number porting experience. We want to see how you can apply your skills in real scenarios, so think of examples that showcase your expertise.
✨Tip Number 3
Show off your organisational skills during the interview! Bring a notepad or digital device to jot down important points. This not only helps you stay on track but also demonstrates your attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Service Delivery Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Administrator role. Highlight your experience in telecom services, especially any hands-on number porting you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit. Don’t forget to mention your customer-focused approach and attention to detail.
Show Off Your Communication Skills:Since clear communication is key in this role, make sure your application reflects that. Use straightforward language and keep things organised. We love a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow the process step-by-step. Plus, we can’t wait to see your application!
How to prepare for a job interview at BCM One , Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of voice and telecom services, especially number porting and VoIP. Familiarise yourself with the specific processes BCM One uses, as this will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Organisation Skills
Since this role requires strong organisational skills, be prepared to discuss how you manage tasks and prioritise effectively. Bring examples from your past experience where you successfully handled multiple service orders or support tickets, demonstrating your attention to detail.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to liaise with customers or suppliers, highlighting how you ensured everyone was kept in the loop.
✨Be Proactive and Customer-Focused
BCM One values a proactive approach, so think of instances where you went above and beyond for a customer. Share how you’ve built positive relationships in previous roles, and be ready to discuss how you would handle challenging situations while keeping the customer experience top-notch.
