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- Tasks: Monitor quality standards and ensure compliance across customer accounts.
- Company: BCMGlobal is a people-first business focused on professional growth and meaningful work.
- Benefits: Enjoy 25 days holiday, private health care, and a supportive work environment.
- Why this job: Make a real impact while developing your skills in a collaborative team.
- Qualifications: Strong communication, analytical skills, and proficiency in MS Excel required.
- Other info: Join us for fun events like summer parties and sports clubs!
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about quality, compliance, and customer outcomes? We’re looking for a detail-oriented Quality Monitoring Officer to join our dynamic team in Ipswich. This role plays a crucial part in upholding our commitment to excellent service and delivering on the FCA’s Consumer Duty.
Duties will include:
- Independently review and monitor quality standards across customer accounts, ensuring good outcomes and compliance with regulatory requirements.
- Identify potential risks and errors with financial or reputational impact.
- Conduct and document both individual quality checks and thematic reviews.
- Work cross-functionally to evaluate findings, make recommendations, and contribute to client and internal reports.
- Actively support continuous improvement and change initiatives from a Quality Assurance perspective.
Essential Skills:
- Strong communication skills - written and verbal - across all business levels.
- Analytical mindset with investigative and problem-solving abilities.
- High attention to detail and confidence presenting data in both narrative and numerical formats.
- Excellent organisation skills with the ability to prioritise and meet deadlines.
- Strong MS Excel skills (formulas, pivot tables, data analysis).
- A collaborative, flexible, and proactive approach to teamwork and continuous improvement.
Desirable:
- A keen understanding of FCA’s Consumer Duty principles.
- Commitment to identifying vulnerabilities and ensuring positive customer journeys.
- Ability to provide insightful, constructive feedback.
- A drive to take ownership, deliver results, and influence positive change.
Why choose BCMGlobal?
We are a people-first business that values professional growth, meaningful work, and a supportive environment. You'll be empowered to make a real difference—for customers, clients, and your own development.
BCMGlobal - Benefits summary:
- 25 days holiday
- Purchase Leave (up to 30 days in total)
- Pension - employer matching up to 5%
- Life Assurance x4
- Private Health Care - Job dependant
- Free fruit Wednesdays
- Free tea / coffee / cordial
- Wellbeing Day
- Volunteering day
- CEG Life app for Crown House
- Showers and locked Bike hut
- Sports & Social Club
- Employee Recognition Scheme
- Employee Referral Programme
- Summer/Christmas Party
- Discretionary Bonus Scheme
- Cycle to work scheme
- Eye care voucher scheme
Quality Monitoring Officer employer: BCM Global
Contact Detail:
BCM Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Monitoring Officer
✨Tip Number 1
Familiarise yourself with the FCA’s Consumer Duty principles. Understanding these regulations will not only help you in the role but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Brush up on your MS Excel skills, especially with formulas and pivot tables. Being able to showcase your data analysis capabilities can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've contributed to quality assurance or continuous improvement initiatives in previous roles. This will highlight your proactive approach and ability to influence positive change.
✨Tip Number 4
Practice your communication skills by presenting complex information clearly and concisely. Being able to articulate your findings effectively is crucial for a Quality Monitoring Officer.
We think you need these skills to ace Quality Monitoring Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential skills required for the Quality Monitoring Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your strong communication skills, analytical mindset, and attention to detail in your CV and cover letter. Provide specific examples of how you've used these skills in previous roles, especially in quality assurance or compliance.
Showcase Your Experience: Include any relevant experience you have with regulatory compliance, quality monitoring, or customer service. Mention any tools or methodologies you’ve used, particularly in data analysis or reporting, to demonstrate your capability.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your passion for quality and customer outcomes. Make sure to mention your understanding of FCA’s Consumer Duty principles and how you can contribute to the company's goals.
How to prepare for a job interview at BCM Global
✨Showcase Your Attention to Detail
As a Quality Monitoring Officer, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature led to improved outcomes or compliance.
✨Demonstrate Your Analytical Skills
Highlight your analytical mindset by discussing how you've approached problem-solving in previous roles. Use data to back up your claims and be ready to explain how you would apply these skills in the context of quality monitoring.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing a brief presentation on a relevant topic to showcase your ability to present data effectively.
✨Understand FCA’s Consumer Duty Principles
Familiarise yourself with the FCA’s Consumer Duty principles before the interview. Being able to discuss how these principles relate to quality assurance will demonstrate your commitment to ensuring positive customer journeys and compliance.
