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- Tasks: Provide IT support and troubleshoot hardware/software issues for customers.
- Company: Join a dynamic team in Plymouth, UK, focused on tech solutions.
- Benefits: Flexible hours, competitive pay, and hands-on experience in IT.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: Basic IT skills and a valid work permit in the UK required.
- Other info: Great opportunity for growth in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
Location: Plymouth, UK
Type: Dispatch, On-site
Hours: 10-20 Hours per week
Skills:
- Basic IT support
- Windows OS
- Microsoft Office
- Cisco Jabber
- Mac OS basics
- Printers
- Hardware
- Network troubleshooting
Responsibilities:
- Provide first- or second-level contact and problem resolution for customer issues.
- Work with third-party vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber.
- Have basic knowledge of the Mac operating system to support Apple PC users.
- Install, upgrade, support, and troubleshoot printers and computer hardware.
- Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Requirements:
- Must hold a valid work permit in the United Kingdom.
- Several years of experience in the IT field.
If all the above match your requirements and needs, please feel free to send your English CV mentioning the position in the subject line (with a WhatsApp number) as soon as possible.
Salary: Negotiable
IT Support Specialist in Plymouth employer: BCIC Swiss
Contact Detail:
BCIC Swiss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to demonstrate your problem-solving abilities. Practise common interview questions related to IT support, so you can show off your expertise with confidence.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Tailor your approach by researching their culture and values. When you find a role that fits, apply through our website to streamline your application process.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit.
We think you need these skills to ace IT Support Specialist in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and skills. We want to see how your background fits the role, so don’t be shy about showcasing your expertise in Windows OS, Microsoft Office, and any troubleshooting you've done!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you’re a great fit for the IT Support Specialist position.
Show Your Problem-Solving Skills: Since the role involves resolving customer issues, share examples of how you've tackled similar challenges in the past. We love to see your thought process and how you approach problem-solving!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Make sure to mention the position in the subject line of your email and include your WhatsApp number for quick communication. We can’t wait to hear from you!
How to prepare for a job interview at BCIC Swiss
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows OS, Microsoft Office, and Cisco Jabber. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with printers and hardware.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you had to work with third-party vendors or tackle complex AV problems, and be ready to explain your thought process.
✨Communicate Clearly
Since you'll need to provide timely updates on issue status, practice explaining technical concepts in simple terms. This will help demonstrate your ability to communicate effectively with customers who may not be tech-savvy.
✨Familiarise Yourself with the Company
Do a bit of research on the company you're interviewing with. Understand their products, services, and any recent news. This will show your genuine interest and help you tailor your answers to align with their values and needs.
