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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for customers.
- Company: Join BCIC Swiss GmbH, a dynamic tech company in Norwich.
- Benefits: Flexible part-time hours, competitive pay, and hands-on experience.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: Experience in IT support and a passion for problem-solving.
- Other info: Great opportunity for growth in a supportive team environment.
The predicted salary is between 13 - 16 £ per hour.
Location: Norwich, UK
Type: Dispatch/Part-time, On-site
Hours: 10-20 Hours per week
Skills:
- Troubleshooting
- Problem Solving
- Help desk & ticketing systems
- Windows & macOS support
- Basic Networking
Responsibilities:
- Provide first- or second-level contact and problem resolution for customer issues.
- Work with third-party vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber.
- Should have basic knowledge of the Mac operating system to support Apple PC users.
- Install, upgrade, support, and troubleshoot printers and computer hardware.
- Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Requirements:
- Must hold a valid work permit in UK.
- Several years of experience in the IT field.
- English fluency mandatory.
If all the above match your requirements and needs, please feel free to send your English CV mentioning the position in the subject line (with a WhatsApp number) as soon as possible.
Salary: Negotiable
IT Support Specialist in Norwich employer: BCIC Swiss
Contact Detail:
BCIC Swiss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist in Norwich
✨Tip Number 1
Network like a pro! Attend local tech meetups or online forums related to IT support. You never know who might be looking for someone with your skills, and a friendly chat can lead to job opportunities.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance, share examples of how you've solved complex issues in past roles. This will demonstrate your problem-solving abilities and make you stand out.
✨Tip Number 3
Don’t just apply; engage! If you’re interested in a position, reach out directly to the hiring manager or recruiter. A quick message expressing your enthusiasm can make a big difference.
✨Tip Number 4
Keep your skills sharp! Stay updated on the latest tech trends and tools in IT support. Consider taking a quick online course or certification to boost your knowledge and show potential employers you're proactive.
We think you need these skills to ace IT Support Specialist in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your troubleshooting skills and experience with Windows and macOS support. We want to see how your background fits the IT Support Specialist role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved customer issues in the past. We love seeing real-life scenarios where you’ve used your help desk and ticketing system experience to make a difference!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. A friendly approach can go a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. Make sure to include your WhatsApp number in your CV so we can reach out easily if we need to chat!
How to prepare for a job interview at BCIC Swiss
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills for both Windows and macOS. Be ready to discuss specific issues you've resolved in the past, as this will show your practical experience and problem-solving abilities.
✨Familiarise Yourself with Help Desk Tools
Since you'll be working with help desk and ticketing systems, it’s a good idea to research common tools used in the industry. If you have experience with any specific software, be prepared to talk about how you’ve used it to manage tickets and resolve customer issues.
✨Communicate Clearly
Effective communication is key in IT support. Practice explaining technical concepts in simple terms, as you may need to communicate with users who aren't tech-savvy. This will demonstrate your ability to provide timely updates and resolutions.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think of examples where you had to troubleshoot complex issues or work with third-party vendors. This will help you showcase your critical thinking and collaboration skills.
