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- Tasks: Provide IT support, troubleshoot issues, and maintain systems for users.
- Company: Join BCIC Swiss GmBH, a dynamic company focused on tech solutions.
- Benefits: Flexible part-time hours, competitive salary, and a collaborative work environment.
- Other info: Work permit required; salary is negotiable.
- Why this job: Gain hands-on experience in IT while working with cutting-edge technology and a supportive team.
- Qualifications: Must have extensive IT knowledge and experience in user support.
Location: Wadebridge, United Kingdom
Type: Dispatch / Part-time
Hours: 10-20 hours per week
Description: BCIC Swiss GmBH | Best Connect International Company is seeking a dispatch on-site IT Support Specialist in the United Kingdom.
Responsibilities:
- Work with third-party vendors to resolve complex AV issues as needed.
- Provide timely updates on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot Windows XP, 7, 8.1, 10, and Microsoft Office 2010.
- Support Cisco Jabber and have basic knowledge of Mac OS to assist Apple PC users.
- Install, upgrade, support, and troubleshoot printers and hardware.
- Perform preventative maintenance on computers, laptops, and printers.
- Perform remedial repairs on desktops, laptops, printers, and peripherals.
- Use diagnostic tools to troubleshoot network and hardware/software issues.
- Possess broad IT knowledge, including networks, servers, AV, smart devices, and telecoms.
- Work effectively in a project-based environment requiring flexibility and teamwork.
- Perform other duties as assigned.
Requirements:
- Must hold a valid work permit.
- Extensive knowledge of IT and computers.
- Several years of professional experience in user support and solution design.
If you meet the above requirements, please send your CV in English, mentioning the position in the subject line, along with a WhatsApp number, to shamsun.nahar@bcic-swiss.com.
Salary is negotiable.
Company Details: BCIC Swiss GmBH, Lättichstrasse 6, Baar, Switzerland. bcic-swiss.com
IT Support Specialist employer: BCIC Swiss
Contact Detail:
BCIC Swiss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems and Cisco Jabber. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of past experiences where you've successfully resolved IT issues or improved processes. This will help you showcase your problem-solving skills and ability to work under pressure, which are crucial for an IT Support Specialist.
✨Tip Number 3
Network with current or former employees of BCIC Swiss GmBH on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Stay updated on the latest trends and developments in IT support and troubleshooting. Being knowledgeable about current best practices will not only impress your interviewers but also show your commitment to continuous learning in the field.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly with Windows operating systems and troubleshooting skills. Mention any specific projects or roles that demonstrate your ability to work with third-party vendors and resolve complex issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the IT Support Specialist role. Discuss your extensive IT knowledge and how it aligns with the responsibilities listed in the job description. Be sure to mention your flexibility and teamwork skills, as these are crucial for the project-based environment.
Highlight Relevant Skills: Clearly list your technical skills, such as experience with Cisco Jabber, Mac OS, and diagnostic tools. This will help the employer see that you have the necessary expertise to perform the duties required for the position.
Follow Application Instructions: When submitting your application, ensure you include your WhatsApp number in the email as requested. Use the subject line to clearly state the position you are applying for, which helps the employer easily identify your application.
How to prepare for a job interview at BCIC Swiss
✨Showcase Your Technical Skills
Be prepared to discuss your experience with various operating systems, especially Windows and Mac OS. Highlight specific instances where you've successfully resolved technical issues, as this will demonstrate your hands-on expertise.
✨Familiarise Yourself with the Company
Research BCIC Swiss GmBH and understand their services and values. Being able to reference their work or recent projects during the interview shows genuine interest and can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples of how you've handled complex AV issues or network troubleshooting in the past, as these scenarios are likely to come up.
✨Demonstrate Teamwork and Flexibility
Since the role requires working in a project-based environment, be ready to discuss your experiences working in teams. Share examples that highlight your adaptability and collaboration skills, which are crucial for this position.