At a Glance
- Tasks: Lead a team to support individuals experiencing homelessness and ensure smooth service operations.
- Company: BCHA, a dynamic organisation dedicated to transforming lives in Bournemouth.
- Benefits: Professional growth opportunities, supportive environment, and the chance to make a real difference.
- Other info: Commitment to safeguarding and promoting welfare is essential.
- Why this job: Join us to create lasting change for those in need and develop your leadership skills.
- Qualifications: Strong understanding of mental health and excellent communication skills required.
The predicted salary is between 28760 - 30051 £ per year.
BCHA is a forward thinking, dynamic and vibrant place to work. We employ great people who are committed to our values and want to achieve the best outcomes for those most in need of our services to ‘find a way forward’. We look for enthusiastic, passionate, caring people who thrive on delivering effective services and going the extra mile. In exchange for your commitment, we will make sure you get the rewards, training and benefits you deserve. Our aim is to create a professional environment in which you can thrive: we want you to be able to be your best self in the workplace.
Position
Are you ready to lead a service that transforms the lives of people experiencing homelessness in Bournemouth? As Lead Service Coordinator at BCHA, you will oversee the smooth running of an established supported accommodation service in Bournemouth. This service provides more than just housing — it’s a safe, supportive environment where residents can rebuild their lives. Your leadership will ensure that support is person-centred, trauma-informed, and delivered within a Psychologically Informed Environment (PIE). You will lead a dedicated team of Support Workers, embedding these principles into daily practice to help people facing homelessness, trauma, and complex needs regain stability and independence. You will also work closely with the Senior Practitioner to ensure high-quality, consistent service delivery.
In this role you will:
- Lead and support a team of Support Workers in delivering exceptional care and housing-related support.
- Ensure the day-to-day operations of the Bournemouth service run smoothly and effectively.
- Embed trauma-informed care and PIE principles across all aspects of service delivery.
- Work closely with the Senior Practitioner to maintain best practice standards.
- Collaborate with Bournemouth Borough Council Housing Teams, Dorset Social Services, local Health and Mental Health providers, Substance Misuse Services, Police, and other key community partners to provide holistic support.
- Develop strong relationships with local charities, community organisations, and volunteers to enhance the support network available to residents.
- Work closely with senior leadership to align service delivery with BCHA’s strategic goals for homelessness support.
Why Join Us:
- Lead a service dedicated to transforming the lives of people experiencing homelessness in Bournemouth.
- Opportunities for professional growth and development.
- A supportive, collaborative environment where trauma-informed care and PIE principles guide every decision.
- Make a real, lasting difference in the Bournemouth community by connecting residents with local services, employment opportunities, and community initiatives.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation. BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Closing date: 21st June 2026
Interview date: 22nd June 2026
Welcome Week: 9th July 2026
Requirements:
- Strong understanding of mental health assessment and intervention techniques.
- Excellent communication and interpersonal skills.
- Empathy, compassion, and a commitment to customer confidentiality.
Lead Service Coordinator - Homelessness (Permanent, 37.5 hours per week; 28760.06 - 30051.74 pe[...] in Poole employer: BCHA
BCHA is an exceptional employer that fosters a vibrant and dynamic work culture, dedicated to transforming the lives of those experiencing homelessness in Bournemouth. We prioritise professional growth and development, offering a supportive environment where trauma-informed care principles guide our mission. Join us to make a meaningful impact in the community while enjoying comprehensive rewards and training tailored to help you thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Coordinator - Homelessness (Permanent, 37.5 hours per week; 28760.06 - 30051.74 pe[...] in Poole
✨Tip Number 1
Network like a pro! Reach out to people in the homelessness sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for your interview by researching BCHA and understanding their values. Think about how your experience aligns with their mission to support those facing homelessness. We want to see your passion shine through!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss examples of how you’ve led teams or projects in the past. Highlight your ability to create a supportive environment, just like the one BCHA promotes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Lead Service Coordinator - Homelessness (Permanent, 37.5 hours per week; 28760.06 - 30051.74 pe[...] in Poole
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping those experiencing homelessness shine through. We want to see that you genuinely care about making a difference and are committed to our values.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Lead Service Coordinator. We love seeing candidates who take the time to connect their background with what we do at BCHA.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us understand your qualifications quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at BCHA
✨Know the Organisation Inside Out
Before your interview, take some time to research BCHA thoroughly. Understand their values, mission, and the specific challenges they face in homelessness support. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Lead Service Coordinator, you'll be expected to lead a team. Prepare examples from your past experiences where you've successfully led a team or project, especially in challenging situations. Highlight how you’ve embedded trauma-informed care and person-centred approaches in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex needs. Think of scenarios where you've had to collaborate with various stakeholders, like local councils or health services, and be ready to discuss how you navigated those relationships to achieve positive outcomes.
✨Demonstrate Your Passion for the Cause
BCHA is looking for enthusiastic and caring individuals. Be prepared to share why you're passionate about supporting people experiencing homelessness. Discuss any relevant volunteer work or personal experiences that have shaped your commitment to this cause, as it will resonate well with the interviewers.
