At a Glance
- Tasks: Support individuals facing homelessness to achieve lasting positive change and independent living.
- Company: Join a compassionate team dedicated to making a real difference in people's lives.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks and a focus on teamwork and community impact.
- Why this job: Be part of a service that transforms lives through empathy and tailored support.
- Qualifications: Compassionate individuals with a desire to help others and some experience in support services.
The predicted salary is between 30000 - 40000 £ per year.
As a Support Worker, you will play a key role in preventing homelessness and supporting people to achieve lasting positive change. You'll build trusted relationships with customers, providing practical and emotional support that enables them to overcome barriers, maintain accommodation, and work towards independent living. This is a varied and rewarding role where no two days are the same. You'll work closely with internal teams and partner agencies to deliver coordinated, person‑centred support tailored to each individual's goals and circumstances.
Key Responsibilities
- Provide high‑quality, person‑centred support to adults experiencing homelessness or at risk of homelessness, including those with complex needs.
- Manage a caseload of customers, completing assessments and developing personalised support plans focused on achieving sustainable outcomes.
- Complete and maintain support plans, risk assessments, safeguarding records, and case notes using the INFORM system.
- Support customers to access and sustain suitable accommodation, including social housing applications, supported housing referrals, and private rented options where appropriate.
- Help customers maximise their income by supporting benefit claims, budgeting, debt management, and financial inclusion.
- Work collaboratively with health professionals, social care, probation, substance misuse services, mental health teams, and other partner agencies to ensure coordinated support.
- Advocate on behalf of customers, assisting with appointments, applications, grant funding, and accessing essential services.
- Identify safeguarding concerns and make referrals to Adult Social Care and other appropriate agencies where required.
- Encourage customers to develop independent living skills, improve wellbeing, build social connections, and work towards personal goals.
What We're Looking For
We are looking for an individual who is compassionate, resilient, and committed to making a positive difference in people's lives. You'll be able to build trusting relationships while maintaining professional boundaries and be confident supporting people with a range of complex needs. Experience in homelessness, housing, supported accommodation, mental health, substance misuse, or related support services is desirable, but above all we’re looking for someone who shares our values and believes everyone deserves the opportunity to rebuild their life.
Why Join Us
At SHAP, we believe that homelessness is not just about housing—it’s about helping people regain stability, confidence, and hope for the future. By joining our team, you'll become part of a service that changes lives every day through compassion, partnership, and person‑centred support.
Safeguarding
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation. BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Requirements
- A working knowledge of the issues affecting people with complex needs and the potential impact on people’s physical, emotional and psychological wellbeing.
- Able to demonstrate that you put the Alliance First Principle and One Common Goal at the heart of all you do.
- Able to demonstrate you are an effective team worker (and able to work effectively on your own, if required).
- Able to make sound decisions.
- Requiring the ability to travel efficiently across the area.
Other Information: Monday‑Friday 9‑5
Support Worker - Homelessness Intervention and Recovery - (Salary: £25,029.28 - £25,861.56 per [...] in Plymouth employer: BCHA
BCHA is an exceptional employer dedicated to fostering a supportive and inclusive work environment, where employees are empowered to make a meaningful impact on the lives of individuals in the community. With a strong focus on professional development and reflective practice, our team members enjoy opportunities for growth while contributing to vital wellbeing initiatives across Dorset. Join us in creating a welcoming space that champions active citizenship and community engagement, all within a collaborative and dynamic setting.
