At a Glance
- Tasks: Support residents and maintain a safe, welcoming environment in supported accommodation.
- Company: BCHA, a dedicated organisation helping individuals facing housing challenges.
- Benefits: Competitive salary, supportive team, and the chance to make a real difference.
- Other info: Dynamic role with varied tasks and opportunities for personal growth.
- Why this job: Join us to create positive housing outcomes and support vulnerable individuals.
- Qualifications: Excellent communication skills and ability to work independently; experience in customer service is a plus.
The predicted salary is between 25029 - 25861 £ per year.
At BCHA, we believe everyone deserves a safe place to call home. We support individuals and families across the South of England who are facing homelessness, social exclusion, or housing challenges, helping them build stability, independence and brighter futures.
We're looking for a dedicated and reliable Housing Concierge to join our Housing Team in Plymouth. This is a rewarding, people-focused role where you'll help create a safe, welcoming and well-managed environment for residents living in supported accommodation.
As a Housing Concierge, you'll be a visible and reassuring presence within the hostel, supporting residents, visitors and colleagues while helping to maintain the safety and security of the building. You'll work closely with Housing Officers and Support Workers, responding to customer enquiries, carrying out welfare and safety checks, monitoring communal areas and reporting any concerns. This varied role combines customer service, welfare monitoring, building security and accommodation oversight, meaning no two days are the same.
What We're Looking For
- Has excellent communication and customer service skills.
- Can remain calm and professional in challenging situations.
- Is able to work independently and use their initiative.
- Understands safeguarding and professional boundaries.
- Has good IT skills and can maintain accurate records.
- Can work a rolling shift pattern including evenings and weekends.
- Experience within supported housing, homelessness services, residential settings or other customer-facing environments would be advantageous but is not essential.
Why Join BCHA?
At BCHA, you'll be part of a supportive team making a real difference to people's lives. Every shift is an opportunity to help create a safe environment, support vulnerable individuals and contribute to positive housing outcomes within the local community.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation. BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Closing date: 10/08/2026
Welcome week: 10/09/2026
Requirements:
Working Pattern: 37.5 hours per week on a 7 day rolling rota.
Housing Concierge (Permanent, full-time (37.5 hours per week) £25,029.28 - £25,861.56 per annum in Plymouth employer: BCHA
BCHA is an exceptional employer dedicated to fostering a supportive and inclusive work environment, where employees are empowered to make a meaningful impact on the lives of individuals in the community. With a strong focus on professional development and reflective practice, our team members enjoy opportunities for growth while contributing to vital wellbeing initiatives across Dorset. Join us in creating a welcoming space that champions active citizenship and community engagement, all within a collaborative and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Concierge (Permanent, full-time (37.5 hours per week) £25,029.28 - £25,861.56 per annum in Plymouth
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at BCHA.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from BCHA!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like BCHA, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at BCHA or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Concierge (Permanent, full-time (37.5 hours per week) £25,029.28 - £25,861.56 per annum in Plymouth
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to BCHA:Before hitting send, make sure to tailor your application specifically to BCHA! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at BCHA
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
