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- Tasks: Empower individuals to overcome homelessness and rebuild their lives with tailored support.
- Company: BCHA, a charitable housing association making a real difference in the community.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Rolling interviews available; apply ASAP to be part of our impactful mission.
- Why this job: Join us to create lasting change and support those in need with compassion.
- Qualifications: Understanding of complex needs and effective teamwork skills required.
The predicted salary is between 25029 - 25861 £ per year.
BCHA are a charitable housing association supporting individuals and families across the South West and South of England. We are a major provider of a diverse range of housing, support and learning services for socially excluded people.
Make a real difference where it matters most. We are proud to deliver our Single Homelessness Accommodation Programme (SHAP)—a specialist service comprising ten self‑contained one‑bedroom properties. This service provides dedicated, person‑centred support to single individuals and couples, including those with accessibility needs. SHAP has been specifically designed to address critical gaps in homelessness provision, supporting:
- Individuals with long histories of rough sleeping or complex needs
- Young people aged 18–25 who are at risk of, or experiencing, homelessness
Our approach is rooted in trauma‑informed care and Psychologically Informed Environments (PIE), ensuring every individual is supported with dignity, compassion, and understanding.
About The Role
As a Support Worker, you will play a vital role in empowering individuals to move forward from homelessness and rebuild their lives. You will provide tailored, holistic support to help customers achieve independence, stability, and improved wellbeing.
Key Responsibilities
- Provide dedicated support to individuals with complex needs or histories of rough sleeping, helping them recover from trauma and rebuild independence
- Manage a caseload of customers, identifying appropriate housing solutions and delivering personalised support interventions
- Develop and maintain support plans, risk assessments, and management plans using the INFORM system
- Work collaboratively with local agencies and partners to deliver a coordinated, holistic support service
- Support customers to maximise their income, including ensuring appropriate benefits are in place to sustain tenancies
- Assist with social housing applications, referrals to supported accommodation, and access to external services
- Advocate on behalf of customers and support them with paperwork, grant applications, and day‑to‑day needs
- Refer customers requiring social care assessments to the appropriate Social Services teams
Our Approach
We don’t just provide housing—we provide opportunity, stability, and support. From navigating benefits to accessing specialist services, you’ll be there every step of the way, helping individuals build a sustainable future.
Requirements
- A working knowledge of the issues affecting people with complex needs and the potential impact on people’s physical, emotional and psychological wellbeing
- Able to demonstrate that you put the Alliance First Principle and One Common Goal at the heart of all you do
- Able to demonstrate you are an effective team worker (and able to work effectively on your own, if required)
- Able to make sound decisions
- Requiring the ability to travel efficiently across the area
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation. BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Rolling interviews on offer so please apply ASAP. Closing date: 14th May 2026. Welcome Week: May 25th 2026. Schedule: Monday–Friday 9-5.
Complex Needs Support Worker - SHAP (Salary: £25029.28 - £25861.56 per annum 37.5 hours per wee[...] in Plymouth employer: BCHA
Contact Detail:
BCHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Needs Support Worker - SHAP (Salary: £25029.28 - £25861.56 per annum 37.5 hours per wee[...] in Plymouth
✨Tip Number 1
Get to know the organisation! Research BCHA and their mission. Understanding their values and approach will help you connect with them during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application. This insider knowledge can give you an edge!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences relate to supporting individuals with complex needs. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at BCHA. Don’t wait too long—rolling interviews mean the sooner, the better!
We think you need these skills to ace Complex Needs Support Worker - SHAP (Salary: £25029.28 - £25861.56 per annum 37.5 hours per wee[...] in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Support Worker. We want to see how you can make a real difference in the lives of individuals with complex needs.
Showcase Your Passion: Let your enthusiasm for supporting vulnerable individuals shine through! Share any relevant experiences or motivations that drive you to work in this field, as we value genuine passion for helping others.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This helps us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BCHA
✨Know Your Stuff
Familiarise yourself with the issues affecting individuals with complex needs. Understand trauma-informed care and how it applies to the role. This will show that you’re not just interested in the job, but that you genuinely care about the people you’ll be supporting.
✨Showcase Your Empathy
During the interview, share examples of how you've supported others in challenging situations. Highlight your ability to listen and advocate for those in need. This is crucial for a Support Worker, as empathy is at the heart of what you’ll be doing.
✨Demonstrate Team Spirit
BCHA values teamwork, so be ready to discuss how you’ve collaborated with others in past roles. Share specific instances where you worked effectively within a team or took the initiative to support a colleague, showing that you can contribute positively to their environment.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their approach to supporting clients or how they measure success in the role. It shows you’re engaged and serious about making a difference in the lives of those you’ll be working with.