At a Glance
- Tasks: Empower individuals to overcome homelessness and rebuild their lives with tailored support.
- Company: Join a dedicated team at BCHA, making a real difference in the community.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Rolling interviews available; apply now to start your impactful journey!
- Why this job: Be part of a transformative service that changes lives and supports those in need.
- Qualifications: Passion for helping others and experience in support work or related fields.
The predicted salary is between 25029 - 25861 £ per year.
Support Worker – Single Homelessness Accommodation Programme (SHAP)
Make a real difference where it matters most. We are proud to deliver our Single Homelessness Accommodation Programme (SHAP)—a specialist service comprising ten self-contained one-bedroom properties. This service provides dedicated, person-centred support to single individuals and couples, including those with accessibility needs. SHAP has been specifically designed to address critical gaps in homelessness provision, supporting:
- Individuals with long histories of rough sleeping or complex needs
- Young people aged 18–25 who are at risk of, or experiencing, homelessness
Our approach is rooted in trauma-informed care and Psychologically Informed Environments (PIE), ensuring every individual is supported with dignity, compassion, and understanding.
About the Role
As a Support Worker, you will play a vital role in empowering individuals to move forward from homelessness and rebuild their lives. You will provide tailored, holistic support to help customers achieve independence, stability, and improved wellbeing.
Key Responsibilities
- Provide dedicated support to individuals with complex needs or histories of rough sleeping, helping them recover from trauma and rebuild independence
- Manage a caseload of customers, identifying appropriate housing solutions and delivering personalised support interventions
- Develop and maintain support plans, risk assessments, and management plans using the INFORM system
- Work collaboratively with local agencies and partners to deliver a coordinated, holistic support service
- Support customers to maximise their income, including ensuring appropriate benefits are in place to sustain tenancies
- Assist with social housing applications, referrals to supported accommodation, and access to external services
- Advocate on behalf of customers and support them with paperwork, grant applications, and day-to-day needs
- Refer customers requiring social care assessments to the appropriate Social Services teams
Our Approach
We don’t just provide housing—we provide opportunity, stability, and support. From navigating benefits to accessing specialist services, you’ll be there every step of the way, helping individuals build a sustainable future. If you’re passionate about supporting people through complex challenges and want to be part of a service that truly changes lives, we’d love to hear from you.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation. BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Rolling interviews on offer so please apply ASAP. Closing date: 15th June 2026. Welcome Week: 29th June 2026.
Complex Needs Support Worker - SHAP (Salary: £25,029.28 - £25,861.56 per annum 37.5 hours per w[...] in Plymouth employer: BCHA
At BCHA, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and personal growth, providing employees with comprehensive training and development opportunities to enhance their skills in trauma-informed care. Located in a vibrant area, our team enjoys a fulfilling work environment where every contribution is valued, and together, we empower individuals to rebuild their lives and achieve independence.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Needs Support Worker - SHAP (Salary: £25,029.28 - £25,861.56 per annum 37.5 hours per w[...] in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that align with your passion for supporting individuals facing homelessness. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Research organisations like BCHA and reach out directly to express your interest. A friendly email or call can make a lasting impression and show your enthusiasm.
✨Tip Number 3
Prepare for interviews by understanding the specific needs of the role. Familiarise yourself with trauma-informed care and Psychologically Informed Environments (PIE). This will help you demonstrate your commitment to providing compassionate support during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to make a real difference in the lives of those experiencing homelessness.
We think you need these skills to ace Complex Needs Support Worker - SHAP (Salary: £25,029.28 - £25,861.56 per annum 37.5 hours per w[...] in Plymouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Support Worker. We want to see how you can make a real difference in the lives of those with complex needs.
Showcase Your Passion:Let your enthusiasm for supporting individuals through tough times shine through in your written application. We’re looking for candidates who genuinely care about making a positive impact in the community.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your relevant experiences and how they relate to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at BCHA
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support Worker in the SHAP programme. Familiarise yourself with trauma-informed care and Psychologically Informed Environments (PIE). This will show that you’re not just interested in the job, but that you genuinely care about the people you’ll be supporting.
✨Show Empathy and Understanding
During the interview, be prepared to discuss how you would handle sensitive situations. Share examples from your past experiences where you’ve demonstrated compassion and support for individuals facing challenges. This is crucial in a role that focuses on helping those with complex needs.
✨Highlight Your Teamwork Skills
Collaboration is key in this role, so be ready to talk about how you’ve worked with other agencies or teams in the past. Discuss any experiences where you’ve successfully coordinated support for someone, as this will demonstrate your ability to work within a holistic support framework.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the specific challenges faced by the team or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
