At a Glance
- Tasks: Support individuals in their recovery journey and help them build independent living skills.
- Company: Join BCHA, a charitable housing association dedicated to ending homelessness.
- Benefits: Receive full training, work in a supportive team, and enjoy job satisfaction from making a difference.
- Other info: Travel between Plymouth sites required; dynamic role with opportunities for personal growth.
- Why this job: Make a real impact in people's lives while developing your career in the support sector.
- Qualifications: Empathy, resilience, and strong communication skills are key; experience is a plus but not essential.
The predicted salary is between 24000 - 30000 € per year.
South West based charitable housing association BCHA was founded over 50 years ago with a mission to end homelessness. We build and provide affordable and secure homes, and support people to lead independent lives. We welcome everyone and believe in dignity and respect.
What You’ll Be Doing
- Supporting people to attend appointments, manage their tenancy, or access vital services.
- Helping residents build confidence, routines, and independent living skills.
- Working one-to-one with those experiencing mental health challenges, trauma or substance misuse.
- Being a consistent, calm presence during difficult moments.
- Creating personalised support plans and helping people move forward at their own pace.
- Collaborating with external agencies to achieve the best outcomes.
You will be based across our supported houses (6–10 residents), providing outreach‑style support and building meaningful, trusting relationships. Travel between sites in Plymouth is required.
About The Role
We use trauma‑informed approaches and Psychologically Informed Environments (PIE) to understand behaviour, build trust and support long‑term change rather than just manage day‑to‑day issues. Some days will be challenging, but you will witness real progress and moments where people take a step forward because of your support.
What We’re Looking For
- Calm, resilient, and able to stay grounded under pressure.
- Empathetic and non‑judgmental.
- A strong communicator who listens as well as speaks.
- Organised and able to manage your own workload.
- Motivated to help people move forward, even when progress is slow.
- Experience in support work, housing or similar settings is helpful – not essential.
- Able to travel between sites in Plymouth.
What You’ll Get
- Full training in trauma‑informed practice, mental health and substance misuse.
- A supportive team environment.
- The chance to build a meaningful career in the homelessness and support sector.
- Real job satisfaction from seeing the impact of your work every day.
Requirements
- Prioritise the immediate needs of the customers and manage risk.
- Provide intensive personalised support and effective case management.
- Engage customers in their own recovery and support planning.
- Enable customers to access funds and specific support services.
- Build professional working relationships and be a good team player.
- Have a positive attitude and be solution focused to achieve best outcomes.
- Be a resilient, confident, calm, practical and pragmatic person.
- Be self‑motivated, proactive, empathic and non‑judgemental.
- Be a good communicator with good listening and questioning skills.
- Be organised with good administration and writing skills.
- Be able to drive to the different locations in Plymouth.
Complex Needs Support Worker – Recovery & Progression Service/Supported Accommodation (Salary: [...] in Plymouth employer: BCHA
BCHA is an exceptional employer dedicated to ending homelessness, offering a supportive and collaborative work environment where employees can make a real difference in people's lives. With comprehensive training in trauma-informed practices and a focus on personal growth, staff are empowered to develop their skills while witnessing the positive impact of their work in the community. Located in Plymouth, BCHA fosters a culture of dignity and respect, ensuring that every team member feels valued and motivated to help others achieve independence.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Needs Support Worker – Recovery & Progression Service/Supported Accommodation (Salary: [...] in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to support work. Think about how you would handle challenging situations and be ready to share your experiences.
✨Tip Number 3
Show your passion for helping others! During interviews, share stories that highlight your empathy and resilience. Let them see your commitment to making a difference in people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complex Needs Support Worker – Recovery & Progression Service/Supported Accommodation (Salary: [...] in Plymouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see your commitment to supporting people in their recovery and progression, so share any relevant experiences that highlight this.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. We’re looking for calm, resilient individuals, so give examples of how you've demonstrated these traits in past roles.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively – remember, we want to understand your journey!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at BCHA
✨Know the Mission
Familiarise yourself with BCHA's mission to end homelessness. Understand their values of dignity and respect, and be ready to discuss how your personal values align with theirs. This shows genuine interest and commitment to the role.
✨Showcase Your Empathy
Prepare examples from your past experiences where you've demonstrated empathy and support for individuals facing challenges. Highlight your ability to listen and communicate effectively, as these are key skills for a Complex Needs Support Worker.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in challenging situations. Think about how you would handle specific scenarios related to mental health, trauma, or substance misuse, and articulate your thought process clearly.
✨Demonstrate Organisational Skills
Since the role involves managing your own workload, be prepared to discuss how you stay organised. Share tools or methods you use to keep track of tasks and ensure effective case management, which is crucial for supporting residents.
