At a Glance
- Tasks: Empower individuals to overcome homelessness and achieve independence through tailored support.
- Company: Join a dedicated team at BCHA, making a real difference in people's lives.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Monday to Friday, 9-5 role with a focus on safeguarding and community welfare.
- Why this job: Be part of a transformative service that changes lives and supports those in need.
- Qualifications: Understanding of complex needs and effective teamwork skills required.
The predicted salary is between 25000 - 30000 € per year.
Make a real difference where it matters most. We are proud to deliver our Single Homelessness Accommodation Programme (SHAP)—a specialist service comprising ten self-contained one-bedroom properties. This service provides dedicated, person-centred support to single individuals and couples, including those with accessibility needs. SHAP has been specifically designed to address critical gaps in homelessness provision, supporting:
- Individuals with long histories of rough sleeping or complex needs
- Young people aged 18–25 who are at risk of or experiencing homelessness
Our approach is rooted in trauma-informed care and Psychologically Informed Environments (PIE), ensuring every individual is supported with dignity, compassion, and understanding.
About the Role
As a Support Worker, you will play a vital role in empowering individuals to move forward from homelessness and rebuild their lives. You will provide tailored, holistic support to help customers achieve independence, stability, and improved wellbeing.
Key Responsibilities
- Provide dedicated support to individuals with complex needs or histories of rough sleeping, helping them recover from trauma and rebuild independence
- Manage a caseload of customers, identifying appropriate housing solutions and delivering personalised support interventions
- Develop and maintain support plans, risk assessments, and management plans using the INFORM system
- Work collaboratively with local agencies and partners to deliver a coordinated, holistic support service
- Support customers to maximise their income, including ensuring appropriate benefits are in place to sustain tenancies
- Assist with social housing applications, referrals to supported accommodation, and access to external services
- Advocate on behalf of customers and support them with paperwork, grant applications, and day-to-day needs
- Refer customers requiring social care assessments to the appropriate Social Services teams
Our Approach
We don’t just provide housing—we provide opportunity, stability, and support. From navigating benefits to accessing specialist services, you’ll be there every step of the way, helping individuals build a sustainable future. If you’re passionate about supporting people through complex challenges and want to be part of a service that truly changes lives, we’d love to hear from you.
BCHA Safer Recruitment
Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation. BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Requirements
- A working knowledge of the issues affecting people with complex needs and the potential impact on people’s physical, emotional and psychological wellbeing
- Able to demonstrate that you put the Alliance First Principle and One Common Goal at the heart of all you do
- Able to demonstrate you are an effective team worker (and able to work effectively on your own, if required)
- Able to make sound decisions
- Requiring the ability to travel efficiently across the area
Other Information: Monday-Friday 9-5
Complex Needs Support Worker – Homelessness Pathway/ Independence-Focused Support (Salary: £250[...] in Plymouth employer: BCHA
At BCHA, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of those experiencing homelessness. Our supportive work culture fosters collaboration and personal growth, offering comprehensive training and development opportunities to empower our staff. Located in a vibrant community, we provide a unique chance to contribute to transformative change while enjoying a fulfilling career in a compassionate environment.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Needs Support Worker – Homelessness Pathway/ Independence-Focused Support (Salary: £250[...] in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the field, attend local events, and connect with organisations that focus on homelessness support. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for helping those with complex needs shine through. Share personal stories or experiences that highlight your commitment to making a difference.
✨Tip Number 3
Prepare for interviews by researching the organisation's values and approach. Be ready to discuss how your skills align with their mission, especially around trauma-informed care and supporting individuals towards independence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Complex Needs Support Worker – Homelessness Pathway/ Independence-Focused Support (Salary: £250[...] in Plymouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the Support Worker role. Highlight your understanding of complex needs and how you can contribute to our mission at StudySmarter.
Showcase Your Passion:Let your enthusiasm for supporting individuals through challenging times shine through in your application. We want to see your commitment to making a real difference in people's lives, so share any relevant experiences or motivations.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us quickly understand your qualifications and how you fit into our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application is received promptly and allows us to process it efficiently. Plus, it’s super easy!
How to prepare for a job interview at BCHA
✨Know Your Stuff
Make sure you understand the key responsibilities of a Support Worker in the homelessness pathway. Familiarise yourself with trauma-informed care and Psychologically Informed Environments (PIE). This will help you demonstrate your knowledge and passion for supporting individuals with complex needs.
✨Show Empathy and Understanding
During the interview, be prepared to discuss how you would approach working with individuals who have experienced rough sleeping or trauma. Share examples from your past experiences that highlight your ability to provide compassionate, person-centred support.
✨Highlight Teamwork Skills
Since collaboration is key in this role, think of specific instances where you've worked effectively as part of a team. Be ready to explain how you can contribute to a coordinated support service and work alongside local agencies to achieve common goals.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to supporting individuals and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
