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- Tasks: Support the delivery of services for alcohol-dependent adults and manage day-to-day operations.
- Company: BCHA, a vibrant organisation dedicated to transforming lives in the community.
- Benefits: Competitive salary, professional growth opportunities, and a supportive work environment.
- Other info: Flexible working hours with a mix of shifts on a rolling rota.
- Why this job: Make a real difference in the lives of vulnerable individuals while developing your career.
- Qualifications: Strong understanding of mental health and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
BCHA is a forward thinking, dynamic and vibrant place to work. We employ great people who are committed to our values and want to achieve the best outcomes for those most in need of our services to ‘find a way forward’. We look for enthusiastic, passionate, caring people who thrive on delivering effective services and going the extra mile. In exchange for your commitment, we will make sure you get the rewards, training and benefits you deserve. Our aim is to create a professional environment in which you can thrive: we want you to be able to be your best self in the workplace.
Denley House in Bournemouth aims to provide a better quality of life for alcohol dependent adults. Our target group are alcohol dependent drinkers aged 55 years plus, who have many safeguarding challenges. These individuals all have care packages which we have support with external agencies. All customers are referred through social services, the Community Mental Health Team, Learning Development and street homeless services. Once we receive a social services assessment, we risk assess the potential customer then invite for an interview. A package of care is agreed and put in place by a social worker prior to the customer moving in.
We’re looking for a proactive and organised individual to support the Senior Practitioner in the effective delivery of our service, playing a key role in the day-to-day operational management and continuous improvement of support provision. In this varied role, you’ll help ensure the service runs smoothly, supporting both colleagues and customers while maintaining high standards of quality, safety, and engagement. You’ll also step in to deputise for the Senior Practitioner when needed, providing leadership and continuity.
Key Responsibilities
- Support the day-to-day operational management of the service
- Assist with the recruitment, onboarding, and ongoing management of the team
- Deputise for the Senior Practitioner / Service Manager at meetings and key reviews
- Lead group practice reviews to support team development and performance
- Contribute to and support internal quality audits
- Deputise in risk management and safeguarding reviews when required
- Work alongside the Senior Practitioner to support service improvements and development
- Ensure customers are fully engaged in a comprehensive, holistic needs assessment and support planning process, including regular monitoring and reviews
Why Join Us
- Lead a service dedicated to transforming the lives of people experiencing homelessness.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive, collaborative environment where trauma-informed care and PIE principles guide every decision.
- Make a real, lasting difference in the Plymouth community.
Safeguarding Statement
Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to “deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.” BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Requirements
- Strong understanding of mental health assessment and intervention techniques.
- Excellent communication and interpersonal skills.
- Empathy, compassion, and a commitment to customer confidentiality.
Other Information
Monday - Friday role with a mixture of different shifts on a 5 week rolling rota. You will need to be able to work 07:30am - 3:30pm, 10am - 6pm and 2pm - 10pm. We are looking for someone who can work flexibly and is open to working some weekends to help cover the 24/7 rota.
Lead Service Coordinator - Dual Diagnosis (Alcohol Dependency & Mental Health) (Permanent, full[...] employer: BCHA
Contact Detail:
BCHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Coordinator - Dual Diagnosis (Alcohol Dependency & Mental Health) (Permanent, full[...]
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching BCHA and understanding their values. Think about how your skills align with their mission to support those in need. This will help you stand out as someone who truly cares about the role.
✨Tip Number 3
Practice your responses to common interview questions, especially around mental health and service coordination. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Lead Service Coordinator - Dual Diagnosis (Alcohol Dependency & Mental Health) (Permanent, full[...]
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in the lives of those we serve, especially in the context of alcohol dependency and mental health.
Tailor Your CV: Make sure your CV is tailored to the role of Lead Service Coordinator. Highlight your relevant experience in operational management and any work you've done with vulnerable populations. We love seeing how your background aligns with our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as this reflects the skills needed for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our vibrant team at BCHA!
How to prepare for a job interview at BCHA
✨Know Your Stuff
Make sure you brush up on your understanding of mental health assessment and intervention techniques. Familiarise yourself with the specific challenges faced by alcohol-dependent adults, especially those over 55. This will show that you're not just passionate but also knowledgeable about the role.
✨Show Your Empathy
During the interview, demonstrate your empathy and compassion. Share examples from your past experiences where you've made a difference in someone's life. This is crucial for a role that involves supporting vulnerable individuals, so let your caring nature shine through!
✨Be Ready to Discuss Team Dynamics
Since you'll be supporting the Senior Practitioner and managing a team, be prepared to talk about your experience in team settings. Highlight how you've contributed to team development and performance in previous roles, and be ready to discuss your approach to leadership.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team's current challenges or how they measure success in their service delivery. This shows your genuine interest in the role and helps you understand if it's the right fit for you.