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- Tasks: Manage properties, support tenants, and ensure positive community outcomes.
- Company: BCHA is a vibrant not-for-profit organisation dedicated to housing and support services.
- Benefits: Enjoy a supportive workplace, training opportunities, and a strong team culture.
- Why this job: Make a real difference in people's lives while thriving in a dynamic environment.
- Qualifications: Experience in housing management or frontline support is essential.
- Other info: Rolling interviews available; apply ASAP to join our innovative team!
The predicted salary is between 30000 - 42000 £ per year.
BCHA is a forward thinking, dynamic and vibrant place to work. We employ great people who are committed to our values and want to achieve the best outcomes for those most in need of our services to ‘find a way forward’.
We look for enthusiastic, passionate, caring people who thrive on delivering effective services and going the extra mile. In exchange for your commitment, we will make sure you get the rewards, training and benefits you deserve. Our aim is to create a professional environment in which you can thrive: we want you to be able to be your best self in the workplace.
Position:
Are you passionate about supporting people to sustain their tenancies and thrive in their communities? At BCHA, we’re looking for a dedicated Housing Officer to join our team and take ownership of a patch of properties, providing a high-quality, person-centred housing management service.
What you’ll be doing:
- Proactively manage a patch of BCHA properties, supporting customers to sustain their tenancies in line with legislation, regulations, and our policies.
- Be a visible and approachable presence in your patch — building relationships, identifying support needs, and helping customers achieve positive outcomes.
- Maximise rental income by managing arrears effectively, encouraging a rent-first culture from day one.
- Support customers with financial wellbeing, including setting up payment plans and helping them access financial inclusion services.
- Manage tenancy matters, including sign-ups, successions, assignments, notices, court work, and evictions.
- Respond to and deter anti-social behaviour (ASB) using the full range of legal tools and working alongside agencies like the police and local ASB teams.
- Oversee voids and tenancy terminations, managing referrals, assessments, and ensuring KPI targets are met.
- Carry out regular estate inspections, prioritising health and safety, and working collaboratively to maintain safe, well-managed environments.
- Deliver an Intensive Housing Management service, supporting customers with bidding and personal housing plans.
We’re a not-for-profit housing and support organisation helping people to find, sustain, and thrive in safe and secure homes. We offer a supportive and inclusive workplace, a strong team culture, and opportunities for learning and development.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Rolling interviews on offer so please apply ASAP.
Discover how BCHA’s innovative Housing Transformation Programme is making services more accessible and responsive to the needs of our customers.
Bringing Housing Closer to People | BCHA
Requirements:
Experience in housing management, tenancy sustainment, or a similar frontline support role
Strong understanding of relevant housing legislation and regulatory standards
Confidence in managing rent arrears, tenancy issues, and ASB cases
Excellent communication and interpersonal skills, with a strengths-based approach
Organised, proactive, and able to work independently in the community
Other information:
Based in Dorchester – agile working across Dorset and Wiltshire #J-18808-Ljbffr
Housing Officer (Permanent, Full-Time, Monday to Friday 9am - 5pm) employer: BCHA
Contact Detail:
BCHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Permanent, Full-Time, Monday to Friday 9am - 5pm)
✨Tip Number 1
Familiarise yourself with the specific housing legislation and regulations relevant to the role. Understanding these laws will not only help you in interviews but also demonstrate your commitment to the responsibilities of a Housing Officer.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in similar roles. Engaging with current Housing Officers can provide insights into the day-to-day challenges and expectations, which can be invaluable during your application process.
✨Tip Number 3
Showcase your interpersonal skills by volunteering or participating in community events related to housing or social support. This hands-on experience will not only enhance your CV but also give you real-life examples to discuss during interviews.
✨Tip Number 4
Research BCHA's values and recent initiatives, such as their Housing Transformation Programme. Tailoring your conversation to align with their mission will show that you are genuinely interested in contributing to their goals.
We think you need these skills to ace Housing Officer (Permanent, Full-Time, Monday to Friday 9am - 5pm)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Relevant Experience: In your CV and cover letter, emphasise your experience in housing management or similar roles. Provide specific examples of how you've supported tenants and managed tenancy issues effectively.
Highlight Your Skills: Make sure to mention your strong communication and interpersonal skills, as well as your understanding of housing legislation. Use concrete examples to demonstrate how these skills have helped you achieve positive outcomes in previous roles.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your passion for supporting people in their communities. Show that you resonate with BCHA's values and mission to help those in need.
How to prepare for a job interview at BCHA
✨Show Your Passion for Housing
Make sure to express your enthusiasm for supporting people in their tenancies. Share personal experiences or stories that highlight your commitment to helping others thrive in their communities.
✨Demonstrate Knowledge of Legislation
Familiarise yourself with relevant housing legislation and regulatory standards. Be prepared to discuss how you have applied this knowledge in previous roles, especially in managing tenancy issues and arrears.
✨Highlight Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully built relationships with clients or colleagues, and how you’ve handled difficult conversations, particularly around sensitive issues like ASB.
✨Prepare for Scenario Questions
Anticipate questions that may involve real-life scenarios you could face as a Housing Officer. Think about how you would approach managing rent arrears or responding to anti-social behaviour, and be ready to explain your thought process.
