At a Glance
- Tasks: Support individuals in crisis to achieve stability and independent living.
- Company: A purpose-driven organisation dedicated to ending homelessness.
- Benefits: Competitive salary, supportive team, and the chance to make a real difference.
- Other info: Lived experience is valued; join us to inspire change.
- Why this job: Empower others to transform their lives and build a brighter future.
- Qualifications: Experience with complex needs and a passion for helping others.
The predicted salary is between 25029 - 25861 £ per year.
Help People Sustain Their Accommodation. Support Lasting Change. Do you believe everyone deserves a safe, secure place to call home? Are you motivated by helping people overcome significant challenges and build independent lives? Do you want to make a meaningful difference in your community? If so, we would welcome your application.
About the Role
This is a frontline, relationship-based role within an off-the-street homelessness accommodation service focused on stabilisation and move-on into independent housing. You will be working with individuals who have experienced homelessness, addiction, trauma, poor mental health, or involvement with the criminal justice system. Many people arrive in crisis. Our role is to support them to stabilise, develop the skills needed to sustain accommodation, and move forward into longer-term independent housing. This is more than a housing management role — it is about empowering people to believe that change is possible and supporting them to achieve it.
Key Responsibilities
- Work directly with individuals within our homelessness service
- Build professional, boundaried and trusting relationships that promote stabilisation
- Support individuals to manage their accommodation and develop independent living skills
- Work closely with Housing Officers to provide practical, personalised housing support
- Identify underlying challenges and coordinate appropriate internal and external services
- Support with budgeting, benefits and income maximisation
- Apply a person-centred, strengths-based approach to achieve positive outcomes
- Maintain accurate, professional and timely case records
You will support people to move from crisis to stability — and from stability towards independence. The role requires resilience, emotional intelligence, strong professional boundaries and the ability to remain calm and solution-focused in dynamic environments.
Why Join Us?
This is an opportunity to:
- Make a tangible, lasting difference in people’s lives
- Help prevent repeat homelessness and tenancy breakdown
- Work within a supportive, purpose-driven team
- See the direct impact of your work every day
About You
This role would suit someone who:
- Is confident working with complex needs and managing risk
- Understands stabilisation-focused support and trauma-informed practice
- Believes in progression and move-on, promoting independence rather than dependency
- Communicates clearly and professionally
- Is organised and able to manage competing priorities
We actively welcome applications from individuals with lived experience of homelessness, addiction, recovery or the criminal justice system. Where individuals are stable and supported, lived experience can be extremely powerful in helping others to believe that change and move-on are achievable. If you have rebuilt your own life and want to support others to do the same, we recognise and value the insight that brings.
Closing date: 31st July 2026
Housing Sustainment Advisor (Salary: £25029.28 - £25861.56 per annum, permanent) ((Supporting c[...] in Exeter employer: BCHA
BCHA is an exceptional employer dedicated to fostering a supportive and inclusive work environment, where employees are empowered to make a meaningful impact on the lives of individuals in the community. With a strong focus on professional development and reflective practice, our team members enjoy opportunities for growth while contributing to vital wellbeing initiatives across Dorset. Join us in creating a welcoming space that champions active citizenship and community engagement, all within a collaborative and dynamic setting.
