At a Glance
- Tasks: Support individuals experiencing domestic abuse through helpline management and outreach.
- Company: BCHA, a compassionate organisation dedicated to community support.
- Benefits: Competitive salary, part-time hours, and the chance to make a real difference.
- Other info: Be part of a forward-thinking service with opportunities for personal growth.
- Why this job: Join a supportive team and empower individuals on their journey to safety and independence.
- Qualifications: Empathy, strong communication skills, and a passion for helping others.
The predicted salary is between 25029 - 25861 € per year.
The Domestic Abuse Community Team works with women and men in the community who have experienced, or are still experiencing, domestic abuse. Specialising in providing outreach support in the BCP area. This is an exciting role to spearhead community work in BCHA’s domestic abuse services, and the wider BCP area. The community team is an integral part of BCHA's domestic abuse services, dedicated to ensuring a holistic response to domestic abuse and other forms of exploitation.
Are you passionate about making a real difference in people’s lives? Join our dedicated Domestic Abuse Community Team, supporting women and men across the community who have experienced—or are currently experiencing—domestic abuse. This is a unique and rewarding opportunity to play a key role in delivering vital outreach support across the BCP area. As part of a forward-thinking and compassionate service, you’ll help drive a holistic response to domestic abuse and related forms of exploitation, ensuring individuals receive the support they need, when they need it most.
About The Role
As a Helpline Adviser, you will be the first point of contact for individuals seeking help. Managing the domestic abuse helpline, you’ll handle incoming calls and emails with empathy and professionalism, ensuring every person is heard and supported.
Responsibilities
- Triage all referrals into the service, including police PPN referrals
- Provide timely, appropriate responses to individuals in need
- Offer immediate safety planning and emotional support via phone
- Coordinate access to wider services and ongoing support
Your Approach
Working in a trauma-informed and person-centred way, you’ll build trust with individuals and empower them to move forward safely. Using a strengths-based approach, you will help people:
- Address personal safety and reduce risk
- Access legal, housing, and financial support
- Explore opportunities in employment and education
- Work towards their personal goals and aspirations
Why Join Us?
You’ll be part of a committed and supportive team that values compassion, respect, and resilience. This role offers the chance to lead meaningful community work while helping shape the future of domestic abuse services in the BCP area. If you’re ready to make a lasting impact and support individuals on their journey to safety and independence, we’d love to hear from you.
BCHA Safer Recruitment
Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation. BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Requirements
- Prioritise the immediate safety needs of the customers and manage risk
- Enable customers to access local support services
- Engage customers in their own recovery and support planning
- Support customers to access move-on accommodation to continue their journey of safety and recovery
- Provide intensive personalised support and effective case management
- Support access to services including legal, mental health, sexual, domestic, drug
Domestic Abuse Helpline Advisor, PART - TIME, Perm (£25029.28 - £25861.56 per annum, pro rata) employer: BCHA
BCHA is an exceptional employer dedicated to making a meaningful impact in the lives of individuals affected by domestic abuse. With a strong focus on compassion, respect, and resilience, our team thrives in a supportive work culture that prioritises employee growth and development. By joining us as a Domestic Abuse Helpline Advisor, you will play a vital role in shaping community outreach services in the BCP area, while benefiting from a rewarding career that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Domestic Abuse Helpline Advisor, PART - TIME, Perm (£25029.28 - £25861.56 per annum, pro rata)
✨Tip Number 1
Network like a pro! Reach out to people in the domestic abuse support sector, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the role, be ready to share why you're passionate about supporting individuals affected by domestic abuse. Make it personal and show them your commitment to making a difference.
✨Tip Number 3
Be proactive! If you see a job that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay informed! Keep up with the latest trends and issues in domestic abuse services. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the field and the role.
We think you need these skills to ace Domestic Abuse Helpline Advisor, PART - TIME, Perm (£25029.28 - £25861.56 per annum, pro rata)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in people’s lives, especially those affected by domestic abuse.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the role. Highlight any relevant experience in trauma-informed care or community support, as this will resonate with us.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and motivations without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at BCHA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Domestic Abuse Helpline Advisor. Familiarise yourself with the key aspects of the role, such as triaging referrals and providing emotional support. This will help you demonstrate your knowledge and passion for the position.
✨Showcase Your Empathy
In this role, empathy is crucial. Prepare examples from your past experiences where you've successfully supported individuals in distressing situations. Highlight how you approached these situations with compassion and professionalism, as this will resonate well with the interviewers.
✨Understand Trauma-Informed Care
Since the role involves working with individuals who have experienced trauma, it's essential to understand trauma-informed care principles. Brush up on what this means and be ready to discuss how you would apply these principles in your work, ensuring that you create a safe and supportive environment for those seeking help.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if the organisation aligns with your values and goals.
