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- Tasks: Support the delivery of services for alcohol-dependent adults and manage day-to-day operations.
- Company: BCHA, a vibrant organisation dedicated to transforming lives in the community.
- Benefits: Competitive salary, professional growth opportunities, and a supportive work environment.
- Other info: Flexible working hours with a mix of shifts on a rolling rota.
- Why this job: Make a real difference in the lives of vulnerable individuals while developing your career.
- Qualifications: Strong understanding of mental health, excellent communication skills, and a compassionate approach.
The predicted salary is between 30000 - 40000 £ per year.
BCHA is a forward thinking, dynamic and vibrant place to work. We employ great people who are committed to our values and want to achieve the best outcomes for those most in need of our services to ‘find a way forward’. We look for enthusiastic, passionate, caring people who thrive on delivering effective services and going the extra mile. In exchange for your commitment, we will make sure you get the rewards, training and benefits you deserve. Our aim is to create a professional environment in which you can thrive: we want you to be able to be your best self in the workplace.
Denley House in Bournemouth aims to provide a better quality of life for alcohol dependent adults. Our target group are alcohol dependent drinkers aged 55 years plus, who have many safeguarding challenges. These individuals all have care packages which we support with external agencies. All customers are referred through social services, the Community Mental Health Team, Learning Development and street homeless services. Once we receive a social services assessment, we risk assess the potential customer then invite for an interview. A package of care is agreed and put in place by a social worker prior to the customer moving in.
We’re looking for a proactive and organised individual to support the Senior Practitioner in the effective delivery of our service, playing a key role in the day-to-day operational management and continuous improvement of support provision. In this varied role, you’ll help ensure the service runs smoothly, supporting both colleagues and customers while maintaining high standards of quality, safety, and engagement. You’ll also step in to deputise for the Senior Practitioner when needed, providing leadership and continuity.
Responsibilities
- Support the day-to-day operational management of the service
- Assist with the recruitment, onboarding, and ongoing management of the team
- Deputise for the Senior Practitioner / Service Manager at meetings and key reviews
- Lead group practice reviews to support team development and performance
- Contribute to and support internal quality audits
- Deputise in risk management and safeguarding reviews when required
- Work alongside the Senior Practitioner to support service improvements and development
- Ensure customers are fully engaged in a comprehensive, holistic needs assessment and support planning process, including regular monitoring and reviews
This is a great opportunity for someone looking to take the next step in their career, with a passion for high-quality service delivery, strong organisational skills, and a commitment to supporting both people and teams.
Why Join Us
- Lead a service dedicated to transforming the lives of people experiencing homelessness.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive, collaborative environment where trauma-informed care and PIE principles guide every decision.
- Make a real, lasting difference in the Plymouth community.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation. BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Closing date: 18/05/2026
Interview date: 20/05/2026
Welcome week: 15/06/2026
Requirements
- Strong understanding of mental health assessment and intervention techniques.
- Excellent communication and interpersonal skills.
- Empathy, compassion, and a commitment to customer confidentiality.
Other information
Monday - Friday role with a mixture of different shifts on a 5 week rolling rota. You will need to be able to work 07:30am - 3:30pm, 10am - 6pm and 2pm - 10pm. We are looking for someone who can work flexibly and is open to working some weekends to help cover the 24/7 rota.
Lead Service Coordinator - Dual Diagnosis (Alcohol Dependency & Mental Health) (Permanent, full[...] in Bournemouth employer: BCHA
Contact Detail:
BCHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Coordinator - Dual Diagnosis (Alcohol Dependency & Mental Health) (Permanent, full[...] in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out BCHA's website and social media. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experience aligns with the role of Lead Service Coordinator. We want you to highlight your organisational skills and passion for supporting others, so be ready to share specific examples!
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your enthusiasm and helps you gauge if BCHA is the right fit for you. Ask about team dynamics, training opportunities, or how they support staff wellbeing.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation for the opportunity and reiterate your interest in the position. Plus, it keeps you on their radar as they make their decision!
We think you need these skills to ace Lead Service Coordinator - Dual Diagnosis (Alcohol Dependency & Mental Health) (Permanent, full[...] in Bournemouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in the lives of those we serve, especially in the context of alcohol dependency and mental health.
Tailor Your CV: Make sure your CV is tailored to the role of Lead Service Coordinator. Highlight relevant experience and skills that align with our values and the responsibilities outlined in the job description. This will help us see how you fit into our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at BCHA.
How to prepare for a job interview at BCHA
✨Know Your Stuff
Make sure you brush up on your understanding of mental health assessment and intervention techniques. Familiarise yourself with the specific challenges faced by alcohol-dependent adults, especially those over 55. This knowledge will help you demonstrate your expertise and commitment to the role.
✨Show Your Passion
BCHA is looking for enthusiastic and caring individuals. During the interview, share personal experiences or stories that highlight your passion for helping others. This will show that you genuinely care about making a difference in people's lives.
✨Be Ready to Discuss Teamwork
As a Lead Service Coordinator, you'll be supporting both colleagues and customers. Prepare examples of how you've successfully worked in a team environment, particularly in challenging situations. Highlight your leadership skills and how you can contribute to team development.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. Inquire about their approach to trauma-informed care and how they support staff development. This shows that you're not only interested in the position but also in the values and culture of BCHA.